Title: Customer Care Executive, Operations Department
Company Name: Labaid Cancer Hospital
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BBA/MBA or Graduation in any business discipline from any recognized university
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service.
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Manage, plan and schedule patient's appointment / cancellation aligned with centralized on-line appointment calendar.
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Promote Labaid Cancer Hospital services by providing marketing communication materials to customer.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from Labaid Cancer Hospital.
Additional Requirements:
∎ Preferably 1 year of experience in customer service.
∎ Experience in Hotel/Hospital Customer care department will be given Preference.
∎ Must have excellent presentation skills and good personality
∎ Excellent communication, negotiation and interpersonal skills with good understanding of emotional intelligence.
∎ Competence to build and effectively manage interpersonal relationships at all levels of the company.
∎ Excellent oral & Written communication skills with strong command in MS Excel & MS Word
∎ Ability to remain, objective and professional in challenging situations.
∎ Ability to work in fast paced work environment both independently and in a group.
∎ Provide personalized services for high value, VIP, vulnerable patients.
∎ Provide information to customer queries.
∎ Provide solution to customer complaints.
∎ Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
Salary:
∎ Attractive salary and benefits will be offered to the deserving candidate
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Nov 2022
Company Information:
∎ 7 Nov 2022
∎ Labaid Cancer Hospital
Category: Customer Support/Call Centre
Source: bdjobs.com