CRM Specialist
Job Description
Title: CRM Specialist
Company Name: Blue Pineapple Technology Ltd
Vacancy: 03
Age: 22 to 32 years
Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Medical Equipment, Healthcare/Lifestyle product
Published: 15 Mar 2024
Education:
∎ Bachelor of Business Administration (BBA) in Business Administration, Master of Business Administration (MBA) in Business Administration, Bachelor of Science (BSc) in Information Systems, Master of Science (MSc) in Information Systems
Requirements:
Additional Requirements:
∎ Age 22 to 32 years
Responsibilities & Context:
∎ Implement and configure a CRM system to capture, store, and manage customer data.
∎ Develop and maintain standardized procedures for data entry, ensuring accuracy and completeness of customer records.
∎ Collaborate with sales, marketing, and customer service teams to understand data requirements and customize the CRM system to meet business needs.
∎ Import and export customer data from various sources into the CRM system, ensuring data integrity and compliance with relevant regulations (e.g., GDPR).Regularly clean and deduplicate customer data to maintain data quality and consistency.
∎ Create and maintain reports and dashboards to analyze customer data trends, track key performance metrics, and identify opportunities for business growth.
∎ Develop segmentation strategies to effectively target and personalize marketing campaigns and sales outreach efforts.
∎ Monitor CRM system performance and troubleshoot technical issues as needed, liaising with IT support or vendors for resolution.
∎ Stay abreast of industry trends and best practices in CRM technology and data management.
∎ Proven experience working with CRM systems (e.g., Salesforce, HubSpot, Zoho CRM) and proficiency in CRM administration.
∎ Strong understanding of data management principles, database structures, and data privacy regulations.
∎ Excellent analytical skills with the ability to interpret data and generate actionable insights.
∎ Detail-oriented with a focus on data accuracy and quality assurance.
∎ Effective communication and interpersonal skills with the ability to collaborate across teams.
∎ Problem-solving mindset with the ability to troubleshoot technical issues and implement solutions.
∎ Prior experience in the healthcare or medical equipment industry is a plus.
∎ Able to work at Night Shift (9:30 PM - 6 AM).
∎ Job Responsibilities:
∎ Implement and configure a CRM system to capture, store, and manage customer data.
∎ Develop and maintain standardized procedures for data entry, ensuring accuracy and completeness of customer records.
∎ Collaborate with sales, marketing, and customer service teams to understand data requirements and customize the CRM system to meet business needs.
∎ Import and export customer data from various sources into the CRM system, ensuring data integrity and compliance with relevant regulations (e.g., GDPR).Regularly clean and deduplicate customer data to maintain data quality and consistency.
∎ Create and maintain reports and dashboards to analyze customer data trends, track key performance metrics, and identify opportunities for business growth.
∎ Develop segmentation strategies to effectively target and personalize marketing campaigns and sales outreach efforts.
∎ Monitor CRM system performance and troubleshoot technical issues as needed, liaising with IT support or vendors for resolution.
∎ Stay abreast of industry trends and best practices in CRM technology and data management.
∎ Additional Requirements:
∎ Proven experience working with CRM systems (e.g., Salesforce, HubSpot, Zoho CRM) and proficiency in CRM administration.
∎ Strong understanding of data management principles, database structures, and data privacy regulations.
∎ Excellent analytical skills with the ability to interpret data and generate actionable insights.
∎ Detail-oriented with a focus on data accuracy and quality assurance.
∎ Effective communication and interpersonal skills with the ability to collaborate across teams.
∎ Problem-solving mindset with the ability to troubleshoot technical issues and implement solutions.
∎ Prior experience in the healthcare or medical equipment industry is a plus.
∎ Able to work at Night Shift (9:30 PM - 6 AM).
Skills & Expertise:
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Gulshan)
Company Information:
∎ Blue Pineapple Technology Ltd
∎ GA-25/4, YB Hasan Uddin Tower (6th floor), Pragati Sarani Road, Shahjadpur, Gulshan-02, Dhaka-1212
Address::
∎ GA-25/4, YB Hasan Uddin Tower (6th floor), Pragati Sarani Road, Shahjadpur, Gulshan-02, Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 14 Apr 2024
Category: Data Entry/Operator/BPO
Source: bdjobs.com
Deadline Expired on 14th Apr 2024
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