Job Description
Title: Asst. Executive - Call Centre & IT (Night Shift - Female)
Company Name: Blue Pineapple Technology Ltd.
Vacancy: 02
Age: 22 to 26 years
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm
∎ Freshers are also encouraged to apply.
Published: 1 Jan 2025
Requirements:
Additional Requirements:
∎ Age 22 to 26 years
∎ Previous working experience in a customer support role.
∎ Strong phone and verbal communication skills along with active listening skill.
∎ Familiarity with CRM systems and practices.
∎ Customer focus and adaptability to different personality types.
∎ Ability to multi-task, set priorities and manage time effectively.
Responsibilities & Context:
∎ Manage large amounts of inbound and outbound international calls in a timely manner.
∎ Follow communication “scripts” when handling different topics.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Overseeing IT projects from initiation to completion, ensuring timely delivery and adherence to budgets.
∎ Collaborating with cross-functional teams to understand business requirements and deliver effective IT solutions.
∎ Ensuring compliance with IT policies, procedures, and regulatory requirements.
∎ Manage large amounts of inbound and outbound international calls in a timely manner.
∎ Follow communication “scripts” when handling different topics.
∎ Identify customers’ needs, clarify information, research every issue and provide solutions.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Overseeing IT projects from initiation to completion, ensuring timely delivery and adherence to budgets.
∎ Collaborating with cross-functional teams to understand business requirements and deliver effective IT solutions.
∎ Ensuring compliance with IT policies, procedures, and regulatory requirements.
Skills & Expertise:
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays, Insurance, Gratuity, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Transport facility (Only for Mirpur residents)
∎ Transport facility (Only for Mirpur residents)
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (GULSHAN 2)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Blue Pineapple Technology Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2025
Category: Customer Support/Call Centre
