Computer Operator for Technical Support
Job Description
Title: Computer Operator for Technical Support
Company Name: eShikhon.com - IT & Freelancing Training Institute
Vacancy: 15
Job Location: Dhaka (Adabor, Dhanmondi, Kalabagan, Kawran Bazar, Mirpur, Mohammadpur, New Market, Paltan, Shahbag, Sher-e-Bangla Nagar, Tejgaon)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply.
∎ Excellent communication and presentation skills
∎ Strong phone contact handling skills and active listening
∎ Ability to multi-task, prioritize, and manage time effectively
Salary:
∎ Tk. 15000 - 20000 (Monthly)
∎ Salary will be negotiable for expert candidate.
Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Jun 2022
Company Information:
∎ 20 Jun 2022
∎ eShikhon.com - IT & Freelancing Training Institute
∎ Address : 151/7, Goodluck Center, 4th Floor Panthapath Signal, Green Rd, Dhaka 1205
∎ Web : https://eshikhon.com.bd
∎ Business : eShikhon.com is a well-known IT training Institute, that provides training on freelancing courses, and skill development all over the country. eShikhon perform from 2015 with a good reputation and already 25000+ students got training. At present, about 17000+ students successfully working in their fields.
Category: Customer Support/Call Centre
