Business Operations / Development Officer

Job Description

Title: Business Operations / Development Officer

Company Name: Ambala Commerce

Vacancy: 2

Age: Na

Job Location: Dhaka (Shyamoli)

Salary: Negotiable

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): NGO, Trading or Export/Import

• Bachelor/Honors

• Bachelor’s degree in business, Marketing, or related field

• 3 to 4 years
• The applicants should have experience in the following business area(s): NGO, Trading or Export/Import

• 3- 4 years of experience in sales operations, ecommerce or any related field,

• Strong analytical and problem-solving skills

• Proficiency in CRM, ERP, and ecommerce platforms

• Excellent communication and stakeholder management abilities

Department: Ambala Shop (ambalashop.com)

Job Purpose:

To ensure seamless dealer onboarding, resolve operational issues across dealer and customer accounts, and drive ecommerce and retail growth through strategic digital initiatives.

Key Responsibilities:

• Oversee end-to-end dealer onboarding, including documentation, system setup, and training

• Troubleshoot dealer account issues and coordinate with internal teams for resolution

• Maintain dealer performance dashboards and ensure compliance with operational standards

• Resolve customer account discrepancies and escalate technical issues when necessary

• Collaborate with customer service and IT teams to enhance account management processes

• Investigate and resolve payment-related issues for both dealers and customers

• Monitor transaction flows and ensures timely reconciliation with finance teams

• Support the rollout of new ecommerce features and platform enhancements

• Coordinate with tech and product teams to improve user experience and backend efficiency

• Analyze ecommerce performance metrics and suggest growth strategies

• Assist in planning and executing digital campaigns to boost online and offline sales

• Collaborate with the marketing team to align messaging across platforms

• Monitor digital engagement and report on campaign effectiveness

• Identify opportunities for retail expansion and dealer network growth

• Conduct market research and competitor analysis to make strategic decisions

• Support retail activation programs and promotional initiatives

• Key Performance Indicators (KPIs):

• Dealer onboarding turnaround time

• Resolution rate of account and payment issues

• Ecommerce sales growth

• Digital campaign ROI

• Retail network expansion metrics

• Weekend Holiday: 01 day

• Festival Bonus: 2

• Job Nature: Contractual