Asst./ Deputy Manager (Customer Service)

Job Description

Title: Asst./ Deputy Manager (Customer Service)

Company Name: Shamsul Alamin Real Estate Limited (SAREL)

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Masters from any discipline.
∎ MBA in Marketing will get preference.

Experience Requirements:
∎ At least 7 year(s)

Job Responsibilities:
∎ Maintain communication and liaison with clients as per company's standard practice.
∎ Maintaining lay out approval procedure of building, coordinating with clients and land owners.
∎ Maintaining modification approval procedure consulting with architect, clients and land owners.
∎ Attend and maintain liaison with clients for their additional, special and modification requirement.
∎ Communication with clients for their final choice of finishing materials of their respective flat, price adjustment if any and finalize the material list, brand and quality.
∎ Visit project for cross check whether the work progress are as per the deed of agreement, approved modification and finalized finishing materials.
∎ Always liaison with project engineer about the update of the project, based on contract, approved modification and approved finishing material choice.
∎ Arrange to collect monthly installment from clients in time.
∎ Monthly installment and overdue remainder to the clients and visit them whenever required.
∎ Official corresponding or issuing letter to the clients for any delay charges, remainder for installment, regularize any expenses etc.
∎ Arrange meeting with customer and financial organization whenever it is required.
∎ Final check of company standard and clients additional works.
∎ After all clearance issue handover letter to clients.
∎ Hand over the final documents, keys and utility documents to the building committee and flat owners.
∎ Maintain building documents, essential paper sand all correspondence as per company policy.
∎ Any other responsibility assigned by management.

Additional Requirements:
∎ Age at most 45 years
∎ Minimum 7 years' experience in similar job
∎ Knowledge on Microsoft office and computer typing skill in both Bangla and English.
∎ Excellent written and speaking skill in English.
∎ Able to work under stress
∎ Excellent interpersonal skill

Salary:
∎ As per company policy (Negotiable).

Application Deadline: April 30, 2019

Company Information:
∎ Shamsul Alamin Real Estate Limited (SAREL)

Category: Marketing/Sales