Job Description
Title: Administrations & Student Support Officer
Company Name: Learnvault
Vacancy: 2
Location: Australia
Salary: Tk. 40000 - 80000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Immigration and Education Consultancy Service, Immigration/Visa Processing
Published: 14 Feb 2025
Education:
∎ At least a tertiary degree.
Requirements:
Additional Requirements:
∎ Strong organizational and time-management skills with the ability to multitask.
∎ Excellent verbal and written communication skills in English.
∎ Excellent technology proficiency.
∎ Ability to work collaboratively with diverse teams in a remote setting.
∎ High level of attention to detail and accuracy in QA and records management.
∎ Problem-solving skills and the ability to handle student concerns effectively.
∎ Proficiency in using Student Management Systems (SMS) and Learning Management
∎ Systems (LMS).
∎ Ability to comprehend and comply with regulatory requirements and enterprise policies and
∎ procedures.
∎ Experience working with culturally diverse teams and student populations.
∎ Experience in quality assurance and compliance monitoring.
∎ Prior experience in administration and management, or customer service (preferably in an
∎ educational setting).
∎ Familiarity with compliance requirements for international student management.
∎ Attention to Detail: Ensuring accuracy in records, reports, and compliance documentation.
∎ Communication Skills: Strong verbal and written communication to effectively interact with
∎ students, staff, and regulatory bodies.
∎ Problem-Solving: Ability to assess situations and provide timely, effective solutions.
∎ Time Management: Prioritizing tasks efficiently to meet deadlines and compliance requirements.
∎ Team Collaboration: Working effectively with multiple departments to ensure seamless operations.
∎ Adaptability: Willingness to learn new systems and processes while working in a dynamic environment.
∎ Analytical Thinking: Assessing data and trends to support decision-making and process improvements.
∎ Customer Service Orientation: Ensuring a positive student experience by addressing concerns promptly and professionally.
∎ Regulatory Compliance: Understanding and applying relevant regulations to maintain compliance with educational standards.
∎ Desirable:
∎ Key Competencies:
Responsibilities & Context:
∎ Assist in running the full operations of student management, monitoring, and support services.
∎ Maintain accurate, complete, and timely records on the Student Management System (SMS) for all student communications and interactions.
∎ Coordinate with Administration, Admissions, Academic, Accounts, and Marketing Teams to facilitate student admissions, administration, and overall student life cycle management.
∎ Assist students in transitioning to life and study in a new environment, providing guidance on academic and non-academic matters.
∎ Provide referrals to legal, emergency, and health services when required.
∎ Monitor and report students’ academic and attendance progress, coordinating support interventions as needed.
∎ Assist in the development, modification, and review of qualifications and classes within the Student Management System (SMS) and Learning Management System (LMS).
∎ Develop and communicate accurate term plans and schedules as required.
∎ Ensure the accuracy of student attendance records and liaise with relevant teams to address any discrepancies.
∎ Assist in responding to student inquiries via email, phone, and other communication channels, ensuring timely and professional support.
∎ Support the implementation of policies and procedures related to student administration and services.
∎ Contribute to student engagement activities, fostering a supportive and inclusive learning environment.
∎ Administering periodic surveys, collecting, collating, analyzing and preparing reports and implementing agreed solutions.
∎ Coordinate, manage, and submit statutory reports as required by regulatory bodies.
∎ Ensure compliance with reporting obligations and deadlines, including liaising with relevant authorities.
∎ Assist in the preparation and submission of audit documentation and reports as required.
∎ Maintain up-to-date records and documentation to meet accreditation and compliance requirements.
∎ Support the implementation and monitoring of quality assurance processes to ensure continuous improvement in student administration and support services.
∎ Assist in identifying areas for process improvement and contribute to the development of best practices in student management, support and overall enterprise management.
∎ Conduct periodic internal reviews to ensure compliance with regulatory and quality standards.
∎ Assist in the development and implementation of quality assurance frameworks, ensuring adherence to AFC policies and procedures.
∎ Support the training of staff on quality assurance standards and administrative best practices.
∎ The Administrations & Student Support officer plays a critical role in supporting the full operations of student management, monitoring, quality assurance, and support services. The officer will coordinate with various teams to ensure a smooth student journey from admission to graduation. This position requires excellent organizational, communication, and problem-solving skills to assist students in achieving academic success while maintaining compliance with regulatory and quality assurance requirements.
∎ Responsibilities:
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ • Remote working from home.
∎ • Opportunity to work with a dynamic and multicultural team.
∎ • Professional development and training opportunities.
∎ • Career progression opportunities within AFC.
∎ • Competitive remuneration and incentives.
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Australia
Company Information:
∎ Learnvault
∎ Level 1, 126 Charles St, Launceston, Tasmania 7250, Australia.
∎ Located in Melbourne, Victoria, and Launceston, Tasmania, Australian Federation College (AFC) is dedicated to providing high-quality education in a range of fields. With a focus on Human Welfare, Leadership and Management, Information Technology, Kitchen Management, Hospitality Management, and Agriculture and Horticulture, AFC offers diverse and relevant courses to meet the needs of aspiring professionals.
Across our campuses, students benefit from well-located and comfortable facilities designed to create an optimal learning environment. Our experienced trainers and assessors, who bring industry expertise to the classroom, ensure that students receive practical and up-to-date knowledge.
Nestled in the heart of vibrant Launceston and Melbourne’s bustling city, our campuses offer students an exceptional environment where they can embrace the energy and seize the countless opportunities that this cosmopolitan hub has to offer.
Australian Federation College is a provider of vocational education and training (or VET as it is commonly known). The VET sector in Australia is based on a partnership between governments and industry. VET qualifications are provided by government institutions, called Technical and Further Education (TAFE) institutions, as well as private institutions. We are a private institution. VET courses broaden your skills in specialised areas and are competency based. This means that you are either Competent, or Not Competent, and if you achieve competence for all your units that make up a qualification then you can be awarded with your qualification certificate.
Address::
∎ Level 1, 126 Charles St, Launceston, Tasmania 7250, Australia.
∎ Located in Melbourne, Victoria, and Launceston, Tasmania, Australian Federation College (AFC) is dedicated to providing high-quality education in a range of fields. With a focus on Human Welfare, Leadership and Management, Information Technology, Kitchen Management, Hospitality Management, and Agriculture and Horticulture, AFC offers diverse and relevant courses to meet the needs of aspiring professionals.Across our campuses, students benefit from well-located and comfortable facilities designed to create an optimal learning environment. Our experienced trainers and assessors, who bring industry expertise to the classroom, ensure that students receive practical and up-to-date knowledge.Nestled in the heart of vibrant Launceston and Melbourne’s bustling city, our campuses offer students an exceptional environment where they can embrace the energy and seize the countless opportunities that this cosmopolitan hub has to offer.Australian Federation College is a provider of vocational education and training (or VET as it is commonly known). The VET sector in Australia is based on a partnership between governments and industry. VET qualifications are provided by government institutions, called Technical and Further Education (TAFE) institutions, as well as private institutions. We are a private institution. VET courses broaden your skills in specialised areas and are competency based. This means that you are either Competent, or Not Competent, and if you achieve competence for all your units that make up a qualification then you can be awarded with your qualification certificate.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Education/Training
