Admin Officer

Job Description

Title: Admin Officer

Company Name: UK Graduate Bangladesh

Vacancy: 2

Age: Na

Job Location: Sylhet (Sylhet Sadar)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes

• Bachelor of Business Administration (BBA)

• 1 to 3 years
• The applicants should have experience in the following business area(s): Training Institutes

We are looking for a proactive, customer-focused individual with strong communication skills to support student recruitment and provide exceptional service. This role involves engaging prospective students through various channels, collaborating closely with the admissions team, and maintaining effective communication with our UK office.

• Ensure an excellent level of customer service is embedded throughout the center.

• Communicate effectively in spoken and written English.
  Engage in professional and proactive sales activities via telephone, email, WhatsApp, LinkedIn Sales Navigator, and other platforms to exceed student recruitment targets, using a service-oriented approach.

• Utilize video meetings and screen sharing to connect with and support prospective students in their decision-making process; demonstrate products and services to convey the reality of studying in a tailored and personalized manner.

• Guarantee that direct sales inquiries and applications are converted through focused follow-up activity using a consultative sales methodology.

• Collaborate with the admissions team to ensure fast, efficient, and effective follow-up on student leads and applications, increasing conversion rates and achieving expected sales outcomes while maintaining high standards of customer service.

• Create a positive image of the institute by being responsive, prompt, and courteous when responding to requests or inquiries from customers.Regularly communicate with the UK office to ensure alignment and support in meeting student recruitment and service goals.Produce standard and ad hoc reports as requested.

• Enter and maintain records and data into the appropriate system (e.g., CRM, HR, etc.).Liaise with internal and external teams, committees, and bodies to ensure effective service delivery.

• Process documents, including applications, offers, contracts, orders, records, payments, and other information, in accordance with agreed service levels.

• Carry out general office duties, such as reception/meeting and greeting; sort and organize mail; order stationery; and maintain office equipment like printers and photocopiers.

• Handle financial administration, including setting up and processing payments.Keep the working area clean and tidy in line with appropriate Health & Safety requirements.

• Ensure the smooth daily operation of the department by communicating effectively within and with other departments, as well as supporting any necessary changes to ensure seamless customer service.

• Provide accurate and up-to-date information as required by the center.

• Attend team meetings and contribute to Quality Assurance reviews and audits.

• Maintain confidentiality of all center information and comply with General Data Protection Regulation.

• Participate in staff development and training schemes and engage in Personal Development Review procedures.

• Adhere to the institute`s Equality and Diversity policies and comply with Health and Safety standards.

• Undertake any other reasonable duties and responsibilities as may be required.