Zonal In-charge - Branch Operation & Front Desk Management

Job Description

Title: Zonal In-charge - Branch Operation & Front Desk Management

Company Name: Neways International Company Limited

Vacancy: --

Age: 23 to 40 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 3 years

Published: 30 Jan 2024

Education:
∎ Bachelor of Business Administration (BBA)

Requirements:

Additional Requirements:
∎ Age 23 to 40 years
∎ Applicants must have good English efficiency.
∎ Applicants must have good knowledge of M.S Office (Especially M.S Excel).
∎ Should have experience in Hospitality related Software.

Responsibilities & Context:
∎ Identify current and potential sales opportunity.
∎ Ensuring all operational aspects of the branch, which include housekeeping, food quality, daily billings and payments, booking information, and customer support.
∎ Handle various types of complaints, resolve disputes, and address grievances and conflicts.
∎ Supervising staff levels to ensure that guest service, operational needs and financial objectives are met.
∎ Trained the front desk team to operate, manage, and monitor services smoothly.
∎ Ensuring effective communication between the operations team and the sales team.
∎ Provide exceptional service that goes above and beyond to ensure customer satisfaction and loyalty.
∎ Maximizing the company's revenue by ensuring guest satisfaction and encouraging repeat bookings.
∎ Maintain cordial relationships with the commercial clients.
∎ Responsible for boosting sales, enhancing customer satisfaction through excellent service, and ensuring the cleanliness and tidiness of the branch.
∎ Responsible for overseeing the budget of the designated zone, including resource allocation, cost control, and meeting financial targets.
∎ Always keep an eye on the market conditions and trends in the designated area.
∎ As a Zonal In-charge, it is crucial to facilitate effective communication between upper management and the teams under your supervision.
∎ The zonal In-charge must possess strong problem-solving and decision-making skills, as they may face a variety of challenges within their zone and must promptly find effective solutions.
∎ Identify current and potential sales opportunity.
∎ Ensuring all operational aspects of the branch, which include housekeeping, food quality, daily billings and payments, booking information, and customer support.
∎ Handle various types of complaints, resolve disputes, and address grievances and conflicts.
∎ Supervising staff levels to ensure that guest service, operational needs and financial objectives are met.
∎ Trained the front desk team to operate, manage, and monitor services smoothly.
∎ Ensuring effective communication between the operations team and the sales team.
∎ Provide exceptional service that goes above and beyond to ensure customer satisfaction and loyalty.
∎ Maximizing the company's revenue by ensuring guest satisfaction and encouraging repeat bookings.
∎ Maintain cordial relationships with the commercial clients.
∎ Responsible for boosting sales, enhancing customer satisfaction through excellent service, and ensuring the cleanliness and tidiness of the branch.
∎ Responsible for overseeing the budget of the designated zone, including resource allocation, cost control, and meeting financial targets.
∎ Always keep an eye on the market conditions and trends in the designated area.
∎ As a Zonal In-charge, it is crucial to facilitate effective communication between upper management and the teams under your supervision.
∎ The zonal In-charge must possess strong problem-solving and decision-making skills, as they may face a variety of challenges within their zone and must promptly find effective solutions.

Required Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ 8 Hours duty day (Break 1 Hour).
∎ Weekly 1 day leave and all govt. holiday.
∎ Accommodation facilities with AC Room.
∎ Food facilities (Breakfast, Lunch and Dinner).
∎ 8 Hours duty day (Break 1 Hour).
∎ Weekly 1 day leave and all govt. holiday.
∎ Accommodation facilities with AC Room.
∎ Food facilities (Breakfast, Lunch and Dinner).

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Those with experience in Hotel background Front office management are highly encouraged to apply.