Waiter / Waitress cum Hostess

Job Description

Title: Waiter / Waitress cum Hostess

Company Name: One Direction Companies Limited

Vacancy: 10

Age: 20 to 35 years

Job Location: Bogura (Bogura Sadar)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Motel

• Diploma in Hotel Management in Hospitality Management

• Basic training in hospitality or customer service is advantageous.

• Courses or certifications in food safety, hygiene, or customer service are beneficial.

• Proficiency in local language (Bengali) and basic English skills are often required for effective communication.

• At least 3 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort, Motel

• Age 20 to 35 years

Additional Requirements:

• Experience in customer service and handling guest inquiries or complaints.

• Strong communication skills in Bengali; basic English proficiency is an advantage.

• Customer-focused attitude with the ability to handle pressure during busy periods.

• Friendly, outgoing personality with excellent interpersonal skills.

• Ability to work flexible hours, including evenings, weekends, and public holidays.

• Basic math skills for handling payments and making change.

• Experience in both waiting tables and hosting is an advantage.

• Familiarity with POS systems and handling cash or card transactions.

Job Context: We are looking for a friendly and enthusiastic Waiter / Waitress cum Hostess to join our team at FoodExpo (Restaurant), Expotech outlet, Bogura.

Job Responsibilities:

A) Customer Service:

• Greet guests as they arrive, and escort them to their tables.

• Present menus and explain daily specials, menu items, and promotions.

• Provide recommendations to guests based on their preferences and dietary restrictions.

• Take accurate food and beverage orders and relay them to the kitchen and bar staff.

B) Order Management:

• Ensure that orders are served in a timely and efficient manner.

• Check on guests during their meal to ensure satisfaction with food and service.

• Handle any complaints or issues with professionalism, and escalate to the supervisor if necessary.

• Process payments accurately, including handling cash, credit cards, and mobile payment options.

C) Table Maintenance:

• Set up and clear tables before, during, and after service.

• Ensure that table settings are clean, well-arranged, and properly stocked with cutlery, glasses, and napkins.

• Maintain a clean and organized dining area, including the immediate cleaning of spills or breakages.

• Replenish condiments, sauces, and other table items as needed.

D) Host Duties:

• Manage reservations, including taking phone calls and updating the reservation system.

• Coordinate the seating arrangements to optimize the use of space, especially during busy times or events.

• Ensure a waiting list is managed efficiently and communicate waiting times to guests.

• Assist in organizing and coordinating special events, functions, and banquets in the convention center.

E) Communication and Teamwork:

• Work closely with kitchen and bar staff to ensure the accurate and timely delivery of orders.

• Communicate any specific guest needs or requests to the appropriate department.

• Participate in team meetings and training sessions to enhance skills and service standards.

• Collaborate with fellow waiters, waitresses, and hosts to maintain a positive work environment.

F) Health and Safety:

• Adhere to all food safety and hygiene standards as per local regulations.

• Follow restaurant protocols for handling and serving food, including allergen awareness.

• Ensure that personal grooming and uniform standards are maintained.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary and benefits.

• Opportunities for professional growth and development.

• A supportive and friendly work environment.

• Chance to work with a talented and passionate team.

• Others as per company policy.