Team Leader - Customer Service

Job Description

Title: Team Leader - Customer Service

Company Name: Zaynax Limited

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA)

Experience Requirements:
∎ 2 to 4 year(s)

Job Responsibilities:
∎ Undertake training to improve employees' performance.
∎ Monitor work to identify issues and track progress.
∎ Serve as a conduit between the call centre management and agents.
∎ Take agents' views and feedback on board, with an aim to set team goals.
∎ Make sure agents keep company values, best practices and more in mind.
∎ Motivating the team to achieve organizational goals.
∎ Developing and implementing a timeline to achieve targets.
∎ Delegating tasks to team members.
∎ Conducting training of team members to maximize their potential.
∎ Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
∎ Conducting quarterly performance reviews.
∎ Contributing to the growth of the company through a successful team.
∎ Creating a pleasant working environment that inspires the team.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Feb 2022

Company Information:
∎ 26 Jan 2022
∎ Zaynax Limited
∎ Address : Bashati Dream, Level # A-7, 7th Floor, Plot # 03, Road # 20, Gulshan-01, Dhaka-1212, Bangladesh (Location: Behind Robi Tower).
∎ Web : http://www.zaynaxgroup.com/

Category: Customer Support/Call Centre

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