Sr.Officer, Warranty Service

Job Description

Title: Sr.Officer, Warranty Service

Company Name: Rahimafrooz Bangladesh Limited

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in EEE, Master of Science (MSc) in EEE
∎ Skills Required: Analytical ability, good communication skill, Maintenance and Troubleshooting

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): client handling, Client Relationship Management, Customer Care, Customer Support Client Service

Job Responsibilities:
∎ Attend and solve calls from POs/Business Partner regarding complains and warranty claims
∎ Check the faulty received goods whether it falls under warranty claims or not
∎ Do the data entry regarding warranty claims and send the claimable warranty good to respective vendors
∎ Do repair and replacement activities against justified claimable warranty goods
∎ Maintaining registry, keep record of challan, communicate customer about the goods warranty status
∎ Ensure all the repaired/ replaced warranty claimable goods are returned to the correct customer/ destination within warranty service time
∎ Prepare monthly warranty report for management
∎ Management of defective modules, batteries, charge controller, circuits from customers/carrier companies and maintain database for all relevant information
∎ Test and return defective materials found faulty after testing and send them to factory for replacement/rectification
∎ Identify and segregate defective materials found faulty after testing and send them to factory for replacement/ rectification
∎ Provide data for management reporting
∎ Analyze data and recommend measures for preventive actions and improvement
∎ Reduce warranty cost (by controlling wastage/rejections/implementing new innovations) to achieve continuous cost improvement
∎ For warranty section implementation health, safety and environmental issues as per requirement and company policy
∎ Ensure continual improvement of work process and self development
∎ Ensure training of new employees for maintenance
∎ Ensure ERP posting of maintenance section
∎ Generate requisition for required standard electrical and electronics components for repairable items.

Additional Requirements:
∎ Strong communication skills, Interpersonal skills, Computer Literacy, Analytical Skill, Electronic & Electrical instruments troubleshooting.

Salary: Negotiable

Compensation & Other Benefits:
∎ Profit share, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Application Deadline: February 20, 2020

Company Information:
∎ Rahimafrooz Bangladesh Limited
∎ Address : Arzed Chamber, 13 Mohakhali C/A, Dhaka-1212
∎ Web : www.rahimafrooz.com
∎ Business : Power Equipment Manufacturing

Category: Customer Support/Call Centre