Sr. Executive / Executive, Customer Care

Job Description

Title: Sr. Executive / Executive, Customer Care

Company Name: Persona Beauty Care Ltd.

Vacancy: --

Location: Dhaka (Banani, Dhanmondi ...

Salary: Negotiable

Published: 26 Jun 2025

Education:
∎ Bachelor/Honors in any discipline
∎ Graduation or Masters in any discipline from any reputed university
∎ MBA or English Medium background is preferred
∎ Students will be preferred from PRIVATE UNIVERSITY
∎ Graduation or Masters in any discipline from any reputed university
∎ MBA or English Medium background is preferred
∎ Students will be preferred from PRIVATE UNIVERSITY

Requirements:

Additional Requirements:
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others’ tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
∎ Flexibility: One should have willingness to work both shifts and on public holidays
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others’ tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
∎ Flexibility: One should have willingness to work both shifts and on public holidays

Responsibilities & Context:
∎ LADIES- Gulshan -1, Gulshan-2, Banani, Kakrail and Shantinagar
∎ ADAMS – Dhanmondi Adams & G-2 Adams
∎ Welcome clients with a warm and professional greeting upon arrival and ensure they feel comfortable throughout their visit.
∎ Identify and understand clients’ needs to suggest suitable services.
∎ Provide accurate service-related information, including duration, pricing, and pre/ post-care details.
∎ Maintain a smooth and friendly relationship between the client and assigned beautician.
∎ Encourage clients to bring family and friends, promoting group bookings and referrals.
∎ Inform clients politely of waiting times and manage queues efficiently to ensure service flow.
∎ Ensure clients have a comfortable and pleasant experience during their waiting time by attending to them in a courteous and professional manner.
∎ Stay updated on current beauty and fashion trends to engage in informed conversations with clients.
∎ Participate in internal and external training sessions to improve customer service skills and product knowledge.
∎ Handle documentation for feedback, client satisfaction forms, and any internal reports as required.
∎ BRANCH:
∎ RESPONSIBILITIES:

Compensation & Other Benefits:
∎ Time: Shifting and Roster
∎ Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)
∎ Remuneration : 16000/- to 18000/-
∎ Festival Bonus : 1 month salary for two Festival
∎ Complementary Service : Grooming Package fixed
∎ Incentive : Target and result Oriented
∎ Time : 10 am to 8.30pm
∎ Remuneration : 18,000/ - 25000/- (FULL TIME)
∎ Festival Bonus : 1 month salary for two Festival
∎ Incentive : Target and result Oriented
∎ PART TIME FOR STUDENT : THURSDAY TO SATURDAY (AS PER POLICY)
∎ For Ladies Branches:
∎ Time: Shifting and Roster
∎ Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)
∎ Remuneration : 16000/- to 18000/-
∎ Festival Bonus : 1 month salary for two Festival
∎ Complementary Service : Grooming Package fixed
∎ Incentive : Target and result Oriented
∎ For Adams Branches:
∎ Time : 10 am to 8.30pm
∎ Remuneration : 18,000/ - 25000/- (FULL TIME)
∎ Festival Bonus : 1 month salary for two Festival
∎ Incentive : Target and result Oriented
∎ PART TIME FOR STUDENT : THURSDAY TO SATURDAY (AS PER POLICY)

Employment Status: Full Time

Job Location: Dhaka (Banani, Dhanmondi, Gulshan, Kakrail, Shantinagar)

Read Before Apply:

Interested applicants are requested to apply online. Only short listed candidates will be contacted for further information. Any type of persuasion will be treated as disqualification. We will start calling for interviews from 29 Jun 2025