Title: Sr. Executive / Executive, Customer Care
Company Name: Persona Beauty Care Ltd.
Vacancy: Not specific
Job Location: Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)
Employment Status: Full-time
Educational Requirements:
∎ Masters in any discipline from any reputed university
∎ English Medium background / MBA is preferred
Experience Requirements:
∎ 4 to 5 year(s)
Job Context:
∎ Job Location Branch: Branch: Gulshan -1, Gulshan-2, Banani, Kakrail and Shantinagar
∎ Branch: (Gulshan1,Gulshan2 and Banani Branch) - Preferred Area for candidates screening (Badda, Mohakhali,Gulshan, Banani, Nodda, Vatara, Kuril, Ibrahimpur kachukhet, Agargaon, Shamoly, Mirpur, Mohammadpur, Khilkhet, Uttara, Shonkor, Tejgaon, Mohanagar)
∎ Branch: (Kakrail and Shantinagar Branch) - Preferred Area for candidates screening (Paltan, Kakrail, Shantinagar, Shantibag, Bailyroad Eskaton, Moghbazar, Modhubag, Rampura, Banasree, Malibagh, Shahjahanpur, Basabo, Khilgaon, Manda, Mugda, Maniknagar, Motijheel, Bangshal, Jatrabari, Golapbag, Wari, Dhanmondi)
∎ JOB NATURE: Ladies, Full-Time (Shifting & Roster) (Morning Shift 10 am to 6 pm and Evening Shift: 12.30pm to 8 pm
Job Responsibilities:
∎ Ensure the Front Desk area is properly maintained with a view of the image of the company.
∎ Welcome all clients or guests into the branch office in a professional manner.
∎ Deal with every significant customer issues with the highest priority and professionally
∎ Provide excellent customer service and give precise information to the customer.
∎ Need to provide excellent customer service, and give precise information to the customer, ensuring customer satisfaction.
∎ Handle customer complaints or feedback or queries as well as provide appropriate solutions or suggestions, to ensure firmness
∎ Cooperate with colleagues and ensure fast support to Clients
∎ Support to team member to achieve the sales target through service.
∎ Must be needed to follow Company Policy procedure as well as service standard
∎ Report day-to-day activities to the Branch I/C
Additional Requirements:
∎ Only females are allowed to apply
∎ Minimum 3-5 years FACE TO FACE Customer Care Experience;
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others' tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
∎ Multitasking and time-management skills, with the ability to prioritize & execute tasks
∎ Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
∎ Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays
Salary:
∎ Very Attractive
Compensation & Other Benefits:
∎ Complementary Service : Grooming Package fixed
∎ Festival Bonus :1 month full salary for confirmed employee
∎ Incentive : Target and result Oriented
∎ Instructions to Apply:
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Oct 2023
Company Information:
∎ 17 Sep 2023
∎ Persona Beauty Care Ltd.
Category: Customer Support/Call Centre
: Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.
Source: bdjobs.com