Sr. Executive / Executive, Customer Care - Female

Job Description

Title: Sr. Executive / Executive, Customer Care - Female

Company Name: Persona Beauty Care Ltd.

Vacancy: 20

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Masters in any discipline from any reputed university
∎ English Medium background / MBA is preferred

Experience Requirements:
∎ 3 to 5 year(s)

Job Context:
∎ JOB NATURE: Ladies: Full-Time (Shifting & Roster)
∎ JOB LOCATION: Gulshan 1 & 2, Banani, Kakrail

Job Responsibilities:
∎ To ensure and maintain professional etiquette
∎ To interact extensively with customers to clarify their needs with satisfaction
∎ To carry out the daily operations of the customer service
∎ To receive customer enquiries and initiates appropriate action after liaison with the respective person
∎ To deal with dissimilar types complaints and resolve with creative personality
∎ To ensure marketing tools availability and deliver the appropriate information

Additional Requirements:
∎ Only females are allowed to apply
∎ Minimum 3-5 years FACE TO FACE Customer Care Experience;
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others' tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
∎ Must have the passion for winning and commitment towards bringing in the desired result
∎ Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
∎ Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays

Salary:
∎ Very Attractive

Compensation & Other Benefits:
∎ Complementary Service : Grooming Package fixede
∎ Transport : Company Policy (For Ladies)
∎ Festival Bonus : 1 month full salary
∎ Incentive : Target Oriented
∎ Leave Encashment : Only for Earn leave (Every year)
∎ Insurance : Hospitalization Benefit as per Company Policy (Fringe benefits)

Application Deadline: March 10, 2020

Company Information:
∎ Persona Beauty Care Ltd.

Category: Customer Support/Call Centre