Sr. Executive / Executive, Customer Care & Counseling
Job Description
Title: Sr. Executive / Executive, Customer Care & Counseling
Company Name: Persona Beauty Care Ltd.
Vacancy: Not specific
Job Location: Dhaka (Banani, Dhanmondi, Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ MBA/ Masters in any discipline from any reputed university ( English Medium background is preferred) Universities from DU, North South, East West, IUB, AIUB and Brac only requested to apply.
Experience Requirements:
∎ 3 to 5 year(s)
Job Context:
∎ JOB LOCATION: Ladies: Gulshan 1 & 2, Banani, Kakrail, Adams : Dhanmondi & Gulshan 2
∎ JOB NATURE: Ladies: Full-Time (Shifting & Roster), Adams: Full-Time (ONLY Roster)
Job Responsibilities:
∎ To ensure and maintain professional etiquette
∎ To interact extensively with customers to clarify their needs with satisfaction
∎ To carry out the daily operations of the customer service
∎ To receive customer enquiries and initiates appropriate action after liaison with the respective person
∎ To deal with dissimilar types complaints and resolve with creative personality
∎ To ensure marketing tools availability and deliver the appropriate information
Additional Requirements:
∎ Minimum 3-5 years FACE TO FACE Customer Care Experience; No prior beauty industry experience required.
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others' tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
∎ Must have the passion for winning and commitment towards bringing in the desired result
∎ Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
∎ Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays
Compensation & Other Benefits:
∎ Complementary Service: Grooming Package fixed
∎ Festival Bonus: One Gross Salary for 2 EID
∎ Incentive: Target Oriented
∎ Transport (For Ladies): Company Policy
∎ Insurance: Hospitalization Benefit as per Company Policy
Application Deadline: November 26, 2019
Company Information:
∎ Persona Beauty Care Ltd.
Category: Customer Support/Call Centre
Read Before Apply: Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.
