Sr. Executive / Assist. Manager Customer Service, Tender expert & Administration
Job Description
Title: Sr. Executive / Assist. Manager Customer Service, Tender expert & Administration
Company Name: well reputed Organization.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor or master degree from any reputed university
∎ Skills Required: Ability to Work Under Pressure, Computer skill, Customer Relationship Management (CRM), Labor Law, MS Word/ Excel/ PowerPoint/ OneNote
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Administration, Customer Service, Tender Processing
∎ The applicants should have experience in the following business area(s):
Trading or Export/Import
Job Responsibilities:
∎ Expert in E-GP & Manual Tender, Preparation of Tender Documents, Tender Schedule, BOQ, Technical Specifications & others official Tender related works etc.
∎ Handle customers with effective communication skills.
∎ Needs to have product knowledge.
∎ Assess customers need, provide assistance and information on product features. Address customer suggestions and complaints on time.
∎ Through excellent sales service ensure high level of customer satisfaction. Needs to maintain presentable and attractive merchandising.
∎ Prepare summary report (weekly/fortnightly/monthly) & report to manager for store market/customer with data.
∎ Listen and understand the customers' complaints and provide suitable solutions to customers. Also forward the complaint to the concerned department.
∎ Provide product information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers.
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Regularly analyze and review customer service records and statistics to compile comprehensive reports for the management.
∎ Should be respectful with the seniors and kind and empathetic to the juniors.
∎ Follow day to day office activity and Report to Executive Director.
∎ Provide logistic support for smooth execution of operation required by any department of company.
∎ Resolve and prevent high risk audit issues
∎ Ensure transportation management (Scheduling, tracking, maintenance & documentation) and submit report to the management on monthly basis
∎ Monitor overall organizing, and arrangement for Management Coordination meeting & conference, and ensure follow up
∎ Ensure protocol related works for High Official Visit/CEO, MD & Chairman as & when necessary
∎ Proactive & professional handling of crisis situation like accident, Fire incident, theft issue etc.
∎ Handling legal affairs like contract deed making, and any other legal issues
Additional Requirements:
∎ Age 30 to 40 years
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Earned Leave encashment facilities.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Jul 2023
Company Information:
∎ 25 Jun 2023
∎ well reputed Organization.
Category: Customer Support/Call Centre
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