Job Description
Title: Service Manager
Company Name: SwiftTech Service Ltd.
Vacancy: --
Age: at most 36 years
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Automobile
Published: 29 Dec 2024
Education:
∎ Bachelor in Engineering (BEngg) in Mechanical Engineering
∎ Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or a related field (or equivalent experience).
Requirements:
Additional Requirements:
∎ Age at most 36 years
∎ 5+ years in automotive service management.
∎ Proven leadership experience in managing teams and service operations.
∎ Strong technical understanding of ICE/EV systems, diagnostics, and maintenance.
∎ Excellent problem-solving and organizational skills.
∎ Certification in ICE/EV maintenance or related fields (e.g., ICE, Electric Vehicle Certification).
∎ Familiarity with ICE/EV diagnostic tools, software, and charging systems.
∎ Strong customer service and interpersonal skills.
∎ Experience with service center management software and CRM tools.
∎ Experience:
∎
∎ Preferred Skills:
Responsibilities & Context:
∎ Oversee daily operations of EV service centers to ensure smooth and efficient workflows.
∎ Implement and enforce standard operating procedures (SOPs) for EV diagnostics, maintenance, and repair.
∎ Monitor service quality and ensure adherence to manufacturer guidelines and industry standards.
∎ Recruit, train, and manage a team of technicians, service advisors, and support staff.
∎ Provide regular coaching and technical training to ensure the team stays updated on EV technologies.
∎ Foster a positive and collaborative work environment to enhance productivity and employee satisfaction.
∎ Ensure exceptional customer service by addressing inquiries, concerns, and complaints promptly.
∎ Maintain clear communication with customers about repair timelines, costs, and processes.
∎ Collect and analyze customer feedback to continuously improve service offerings.
∎ Serve as a subject matter expert on EV systems, components, and diagnostic tools.
∎ Support technicians in resolving complex repair issues and troubleshooting advanced systems.
∎ Stay updated on emerging EV technologies, trends, and best practices.
∎ Track key performance indicators (KPIs) such as turnaround times, customer satisfaction, and service revenue.
∎ Analyze operational data to identify trends and implement strategies for improvement.
∎ Prepare and present regular reports to senior management on service center performance.
∎ Manage parts inventory to ensure availability of critical components while controlling costs.
∎ Oversee the maintenance and calibration of tools and equipment to ensure safety and accuracy.
∎ Coordinate with suppliers and manufacturers to source genuine EV parts and updates.
∎ Ensure compliance with environmental regulations and workplace safety standards.
∎ Conduct regular safety training and audits to maintain a hazard-free working environment.
∎ Implement procedures for handling and recycling EV batteries and other components responsibly.
∎ Key Responsibilities:
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ SwiftTech Service Ltd.
∎ House: 277, 3rd floor, Tejgaon C/A, Love Road, Dhaka - 1208
Address::
∎ House: 277, 3rd floor, Tejgaon C/A, Love Road, Dhaka - 1208
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Jan 2025
Category: Engineer/Architect
