Job Description
Title: Service Manager, Operations
Company Name: Transcom Electronics Limited.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Electrical & Electronic Engineering, Bachelor of Science (BSc) in Mechanical Engineering
Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following area(s):
Service Operations
∎ The applicants should have experience in the following business area(s):
Electronic Equipment/Home Appliances
Job Responsibilities:
∎ Managing multiple brands after sales Service
∎ Identifying the service gaps and developing effective service process/ strategies
∎ Monitor and control Spare parts management
∎ Responsible for achieving of service KPIs- CMI (Customer Management Index), CRRR (Customer Repeated Repair Ratio), LTP (Long-Term Pending), Technician productivity
∎ Achieve target set by top management, to ensure maximum profitability and increased efficiency for the business operation.
∎ Communication with the Brand principals and act as per their processes and meeting the KPIs.
∎ Ensure the necessary resources and tools are available for quality customer service delivery.
∎ Handle complex and escalated customer service issues.
∎ 3rd party service vendor management
∎ Monitor accuracy of reporting and data base information.
∎ Analyze relevant data to determine customer service outputs.
∎ Responsible for Service network expansion.
∎ Responsible to Increase revenue of service department.
∎ Service Cost management.
∎ Identify Quality issue and report to respective brand stakeholders.
∎ Maintain liaison with relevant departments to expedite work of service.
∎ Plan and manage budget for the business operation.
∎ Develop manpower with required technical and soft skill training for better service operation.
∎ Authorize and implement operation within range assigned by the company.
Additional Requirements:
∎ Age 30 to 45 years
∎ Only males are allowed to apply
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Profit share, Provident fund, Insurance, Gratuity, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Jan 2024
Company Information:
∎ 19 Dec 2023
∎ Transcom Electronics Limited.
∎ Address : House # 22, Road # 4, Block # F, Banani, Dhaka - 1213.
Category: Customer Support/Call Centre
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