Service In-Charge

Excellent communication and interpersonal skills.

Good command of both Bangla and English.

Strong client-handling and problem-solving ability.

Ability to work under pressure and meet deadlines.

Smart, confident, responsible and well-organized.Must have a professional and positive attitude.

Ability to maintain client privacy and confidentiality

Manage and supervise day-to-day client service activities.

Communicate with clients and provide proper information regarding company services.

Understand clients’ requirements, preferences and expectations and provide appropriate solutions.

Coordinate the process of sharing biodata/profile information according to clients’ requirements.

Maintain regular communication and follow-up with clients.

Handle online and offline queries over phone, WhatsApp and other communication channels.

Ensure timely and quality service to all registered clients.

Coordinate between clients and the concerned service team.

Maintain client records, service updates and necessary reports.

Collect and analyze client feedback and prepare reports for management.

Monitor ongoing client cases and ensure proper follow-up.

Resolve client service-related issues professionally and efficiently.

Maintain strict confidentiality and privacy of client information.

Prepare regular service reports for the management.

Achieve assigned targets/KPIs and contribute to the overall growth of the organization.

Perform any other responsibilities assigned by the management.