Service In-Charge

Job Description

Title: Service In-Charge

Company Name: Marriage Solution BD

Vacancy: --

Age: 22 to 40 years

Job Location: Dhaka (Lalmatia)

Salary: Tk. 25000 - 50000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Advertising Agency, Consulting Firms, Direct Selling/Marketing Service Company, Web Media/Blog

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Advertising Agency, Consulting Firms, Direct Selling/Marketing Service Company, Web Media/Blog

• Age 22 to 40 years
• Only Female

• Excellent communication and interpersonal skills.

• Good command of both Bangla and English.

• Strong client-handling and problem-solving ability.

• Ability to work under pressure and meet deadlines.

• Smart, confident, responsible and well-organized.Must have a professional and positive attitude.

• Ability to maintain client privacy and confidentiality

• Manage and supervise day-to-day client service activities.

• Communicate with clients and provide proper information regarding company services.

• Understand clients’ requirements, preferences and expectations and provide appropriate solutions.

• Coordinate the process of sharing biodata/profile information according to clients’ requirements.

• Maintain regular communication and follow-up with clients.

• Handle online and offline queries over phone, WhatsApp and other communication channels.

• Ensure timely and quality service to all registered clients.

• Coordinate between clients and the concerned service team.

• Maintain client records, service updates and necessary reports.

• Collect and analyze client feedback and prepare reports for management.

• Monitor ongoing client cases and ensure proper follow-up.

• Resolve client service-related issues professionally and efficiently.

• Maintain strict confidentiality and privacy of client information.

• Prepare regular service reports for the management.

• Achieve assigned targets/KPIs and contribute to the overall growth of the organization.

• Perform any other responsibilities assigned by the management.