Service Delivery Manager
Job Description
Title: Service Delivery Manager
Company Name: A European Award Winning BPO Company
Vacancy: 01
Age: 30 to 50 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm
Published: 2024-07-07
Application Deadline: 2024-08-04
Education:
- Bachelor of Arts (BA)
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm
Skills Required: BPO Industries,Client Service,Computer skill,Management
Additional Requirements:
- Age 30 to 50 years
Your Profile:
Work experience: At least 5 years of Service Delivery Management, Key Account Management experience, or as a Manager in fields of Accounting, Finance, Customer Service, IT
Fluency in English
Good understanding of Managed Services Service Levels and contracts
Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels with internal and external stakeholders
Experience with resource planning and ability to deal with customer escalations at highly demanding timescale
People Management experience
Problem solving skills and “can do” attitude
Responsibilities & Context:
Your Responsibilities:
Building and maintaining professional relationships with key client stakeholders
Successful service delivery by ensuring SLA achievement and high level of customer satisfaction
Supporting senior management on client account management and business development
Monitoring the overall performance of services delivered
Acting as a point of focus for the delivery of the service and a point of escalation for operational issues and service-related enquiries
Engaging with Clients to understand current and future business requirements
Preparing and presenting service reports to the Senior Management and Clients
Working with the client and internal teams to identify and manage service improvement activities
Along with operational managers and technical leads, accountable for and contributing to the overall performance of the managed services organization
People management
Job Other Benifits:
- Mobile bill,Medical allowance,Weekly 2 holidays,Insurance,Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Data Entry/Operator/BPO
