Senior Capacity Building Officer

• At least 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Bachelor’s degree (Master’s preferred) in Social Science, Education, Development Studies, Chemistry, Home Economics or another relevant field.

• Training of Trainers (ToT) or facilitation certification, training in capacity building or adult learning, and good computer skills (MS Word and Excel) for training monitoring and reporting, are an advantage.

• At least 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Experience & Skills:

• Minimum 5 years of experience in designing and delivering training or capacity building activities, preferably literacy and numeracy, livelihood or vocational skills training for vulnerable communities in an NGO or humanitarian project.

• Experience of supervising, coaching or mentoring a team of trainers, facilitators or community-based staff; knowledge of soap making, small-scale production training or market linkage and value chain activities is an advantage.

• Good knowledge of health, hygiene and safety and security practices, safeguarding, PSEA and Do-No-Harm principles, with the ability to train others on these topics.

• Strong skills in facilitation, adult learning and participatory training methods, including teaching basic literacy, numeracy and life skills to adult learners, and in developing training curricula, modules and simple training materials.

• Ability to work as part of a team and to lead in field conditions in camps and host communities, including flexible hours when required.

• Ability to design training assessments, monitor trainee progress and learning outcomes, and maintain clear and accurate training records and reports.

• Experience of working with refugee and host communities and coordinating with community leaders, camp authorities and humanitarian stakeholders; knowledge of the Rohingya context is an advantage.

• Good communication, interpersonal and report writing skills, and the ability to work with diverse community members with respect and sensitivity.

• Fluency in Bangla and good working knowledge of English. Knowledge of local dialects of Cox’s Bazar will be an added advantage.

Project: Lifesaving and transitional support to refugees and host communities in Cox’s Bazar District, Bangladesh.

Location: Ukhiya, Cox's Bazar.

Employment Status: Full-time

Duration: 4 Month (1 December 2026 to 31 March 2027)

Report to: Project Coordinator.

Job Context

PHALS is a non-governmental organization (NGO) working in the field of humanitarian assistance and development since 1996. In this continuation, PHALS is going to implement the Lifesaving and transitional support to refugees and host communities in Cox’s Bazar District, Bangladesh Project in Cox’s Bazar funded by FCDO and supported by IOM. We are seeking a qualified and Skilled Senior Capacity Building Officer who will lead the planning, delivery and quality of the batch-wise training and capacity building program of the project at Ukhiya in Cox’s Bazar District, covering literacy, numeracy, life skills, soap making, market linkage, and PSEA, safeguarding and safety and security awareness for selected beneficiaries from refugee and host communities, organized in successive training batches. The position designs the training approach and batch schedule, guides and supervises the Assistant Capacity Building Officer and Field Facilitators, and ensures that training is inclusive, safe and of high quality, that beneficiaries attend and complete the training program with their batch, and that batch-wise training records, assessments and reports are accurate and timely, supporting the livelihood and hygiene objectives of the project. It requires strong facilitation and team leadership skills, good coordination ability and substantial experience of capacity building work in a humanitarian or development setting.

Key Responsibilities

• Lead the planning, scheduling and implementation of the batch-wise training program (literacy, numeracy, life skills, soap making, market linkage, and PSEA, safeguarding and safety and security awareness) for selected beneficiaries in the Rohingya camp and host communities, including the division of beneficiaries into batches, the batch schedule, batch size and training duration, in line with the project work plan and targets.

• Design and review training curricula, session plans, modules, handouts, demonstration guides and visual aids in simple language suitable for the participants, including those with low literacy, covering the training components: literacy, numeracy, life skills, soap making, market linkage, and PSEA, safeguarding and safety and security.

• Facilitate classroom and practical training sessions as the lead trainer for the project, covering basic literacy and numeracy, life skills (such as communication, decision making, personal hygiene and financial literacy), soap making (bathing soap, laundry soap and multipurpose soap), market linkage (including basic business skills, pricing, record keeping and sales), and awareness sessions on PSEA, safeguarding, and safety and security.

• Supervise, coach and provide technical guidance to the Assistant Capacity Building Officer, and guide the Field Facilitators so that beneficiaries continue and complete the training program with their batch.

• Coordinate with the Chemist, Machine Operators and Technical Experts to arrange practical soap making demonstrations and hands-on practice at the soap production center in the camp area.

• Coordinate with the Field Facilitators and the Project Coordinator on beneficiary selection, batch formation, mobilization lists, attendance and follow-up, and ensure that training participation is equitable across refugee and host communities and that each batch is informed in time.

• Establish and oversee a batch-wise training monitoring system, including attendance sheets, beneficiary registers and training records for each batch, with data disaggregated by sex, age, disability and community (refugee or host), kept organized and secure.

• Design and conduct pre- and post-training assessments for each batch (including literacy and numeracy levels and soap making skills), monitor the progress and learning outcomes of trainees, analyze learning gaps and adjust the training approach for subsequent batches accordingly.

• Develop and oversee follow-up and mentoring support for trainees, including those who are absent or at risk of dropping out, and report on their progress and results.

• Build linkages between trained beneficiaries and local markets, traders, buyers and other relevant market actors, and support trainees to plan and start selling their soap products, in coordination with the Project Manager and Project Coordinator.

• Prepare and submit regular activity reports, batch-wise training summaries, donor reporting inputs and success stories to the Project Manager on time, and contribute to project review meetings.

• Plan training logistics and budget needs, including venue, materials, equipment and supplies for each batch, in coordination with the Store and Warehouse Maintenance Officer, the Procurement Associate and the Project Manager.

• Coordinate with Site Management Service, camp authorities, community leaders and other stakeholders for access, scheduling and community participation in training activities, and represent the project in related coordination meetings as required.

• Ensure that training sessions are inclusive, safe and accessible for women, persons with disabilities and other vulnerable participants, applying Do-No-Harm principles, and ensure that all trainees receive PSEA, safeguarding, and safety and security orientation at the start of each batch.

• Ensure health, hygiene and safety during practical sessions, including the use of personal protective equipment (PPE), and report all accidents, incidents and near misses immediately to the Project Manager and the ESS Officer.

• Collect feedback and complaints from participants and refer them through the project’s feedback and complaints mechanism, and ensure follow-up on the actions taken.

• Prepare and submit regular activity reports, batch-wise training summaries, donor reporting inputs and success stories to the Project Manager on time, and contribute to project review meetings.

• Uphold PHALS’ values, code of conduct, and commitment to safeguarding and PSEAH (Prevention of Sexual Exploitation Abuse and Harassment).

• Salary: BDT 55,000/- per month, and other benefits as per project budget.