Job Description

Title: Sales/ Telesales Executive - Shayan Resort

Company Name: Shayan Group

Vacancy: 4

Age: 20 to 36 years

Job Location: Dhaka (GULSHAN 1), Manikganj (Singair)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Resort
• Freshers are also encouraged to apply.

• Age 20 to 36 years
• Only Female

SHAYAN RESORT

Detailed Job Responsibilities

Departments: Sales & Marketing | Business Development | Human Resources

1. Telesales Executive

Department: Sales & Marketing

Job Objective: To increase resort bookings and sales through telephone calls, WhatsApp, social media leads, and online inquiries.

Key Responsibilities

1. Contact potential customers from Facebook, WhatsApp, the website, and other marketing channels promptly.

2. Handle incoming inquiries and make outbound sales calls to generate bookings.

3. Explain room rates, day-long packages, family packages, couple packages, restaurant facilities, BBQ offers, and special promotions.

4. Understand customer requirements and recommend suitable packages based on their preferences and budgets.

5. Follow up with interested customers and convert inquiries into confirmed bookings.

6. Encourage customers to confirm reservations and collect advance payments according to company policy.

7. Maintain regular communication with corporate clients, families, couples, and potential event customers.

8. Maintain an updated database of leads, calls, follow-ups, customer inquiries, confirmed bookings, and sales.

9. Record customer objections, cancellations, lost sales, and feedback to improve sales performance.

10. Coordinate with the Front Office and Operations teams to verify availability, rates, and booking details.

11. Follow up with previous customers to encourage repeat bookings, referrals, and customer loyalty.

12. Prepare daily and monthly sales reports and achieve assigned sales targets.

Key Performance Indicators (KPIs)

• Number of calls and leads contacted.

• Lead follow-up rate and booking conversion rate.

• Confirmed bookings and collected sales revenue.

• Customer satisfaction and repeat bookings.

• Achievement of monthly sales targets.

Required Skills: Good communication skills in Bangla and English, persuasive selling ability, customer service orientation, basic computer and MS Office knowledge, and experience in telesales or hospitality preferred.

2. Sales Executive

Department: Sales & Business Development

Job Objective: To generate revenue by securing individual, corporate, group, and event bookings while developing long-term business relationships.

Key Responsibilities

1. Promote and sell resort rooms, day-long packages, family packages, restaurant facilities, convention hall, meeting rooms, and event grounds.

2. Identify and approach corporate offices, banks, garments factories, educational institutions, NGOs, and other organizations for business opportunities.

3. Generate bookings for corporate picnics, annual meetings, training sessions, conferences, weddings, family days, and other events.

4. Develop new customer accounts and maintain strong relationships with existing corporate and individual clients.

5. Conduct client visits, business meetings, site inspections, and package presentations.

6. Prepare quotations, proposals, and customized packages according to client requirements and approved pricing policies.

7. Negotiate with customers within authorized pricing limits to maximize sales and profitability.

8. Follow up on quotations and proposals to convert potential opportunities into confirmed bookings.

9. Coordinate advance payments, outstanding payments, and booking confirmations with the Accounts and Operations teams.

10. Build partnerships with travel agencies, tour operators, event management companies, and other relevant business partners.

11. Coordinate with Operations, Front Office, Restaurant, and Accounts teams to ensure availability and smooth delivery of services.

12. Maintain a sales pipeline, client database, visit records, quotations, and booking forecasts.

13. Collect customer feedback and identify opportunities for repeat business, referrals, and corporate contracts.

14. Monitor competitors' packages, pricing, and promotional activities and report relevant market insights to management.

15. Submit daily activity reports, weekly sales updates, and monthly sales plans.

16. Achieve assigned monthly sales revenue targets and contribute to the resort's overall business growth.

Key Performance Indicators (KPIs)

• Monthly confirmed sales revenue.

• Number and value of corporate and event bookings.

• New clients acquired and existing clients retained.

• Conversion rate of quotations into bookings.

• Advance payment collection and outstanding payment follow-up.

• Achievement of monthly sales targets.

Required Skills: Strong communication and negotiation skills, client relationship management, sales presentation ability, business development experience, computer proficiency, and hospitality or corporate sales experience preferred.

• Festival Bonus: 2

Food and Accommodation will be provided while staying at Resort