Order process & fulfillment executive

Job Description

Title: Order process & fulfillment executive

Company Name: Trekmad

Vacancy: 01

Age: 22 to 28 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Published: 2025-09-02

Application Deadline: 2025-09-10

Education:

• HSC
• Diploma
• Bachelor/Honors

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Skills Required: Computer skill,Google Sheets,Internet browsing & online work ability.,MS Office,Shopify

Additional Requirements:

• Age 22 to 28 years
• Only Male

Responsibilities & Context:

We’re looking for a detail-oriented and highly motivated Order Process & Fulfillment Executive to join our growing e-commerce company, TREKMAD. In this role, you’ll be responsible for ensuring smooth order flow—from processing customer purchases to coordinating fulfillment and delivery. Your work will directly impact customer satisfaction by making sure every order is handled accurately, efficiently, and on time.

Note: This role requires close coordination with warehouse, courier partners, and customer service teams, as well as occasional after-hours monitoring during peak order periods.

Key Responsibilities

• Process online orders accurately across e-commerce platforms.

• Prepare invoices, packing lists, and order documentation.

• Track shipments, manage returns, and resolve delivery issues.

• Verify order details, payment status (COD/prepaid), and stock availability.

• Communicate with customers about order confirmation, shipping updates, or stock issues.

• Handle exceptions (returns, failed COD, delays).

• Track shipments, resolve delivery exceptions, and update customers accordingly.

• Coordinate with warehouse/fulfillment team for timely order picking, packing, and dispatch.

• Maintain daily return entry to the inventory with proper documentation.

• Monitor and manage last-mile delivery partners  for on-time delivery.

• Make sure returns/exchanges are processed smoothly in line with company policy.

• Ensure fulfillment KPIs (order accuracy, on-time delivery) are achieved.

Job Other Benifits:

• Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Data Entry/Computer Operator