Officer, Communications, Customer Service (E-commerce)
Job Description
Title: Officer, Communications, Customer Service (E-commerce)
Company Name: Aarong
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ BA/BBA in Communications/E-commerce/International Business/Marketing or any related field.
Job Responsibilities:
∎ Proactively design communications for various areas of the website, app, and social media platforms to inform customers of changes in e-commerce services.
∎ Regularly analyse e-commerce orders and ensure all orders are processed by order management team.
∎ Identify problematic orders and develop segmented contact lists to ensure customers are updated about their orders.
∎ Ensure the e-commerce platform has correctly updated order tracking statuses.
∎ Raise and handle customer service tickets of challenging orders and ensure customers are provided with an appropriate resolution.
∎ Regularly coordinate with call centre, social media query team, and e-mail responders to ensure communications are appropriately synced.
∎ Prepare customer satisfaction surveys and develop presentations for management.
∎ Assist in designing customer satisfaction initiatives.
∎ Assist in campaign and services FAQ document preparations.
∎ Assist in preparing updated standardized communication scripts.
Additional Requirements:
∎ At least 1 year.
∎ Must have excellent English writing skills.
∎ The applicants should have experience in the following area(s):
∎ E-commerce
∎ Customer Service
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity
∎ Festival Bonus: 2
Application Deadline: July 9, 2020
Company Information:
∎ Aarong
∎ Address : Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208
∎ Web : www.aarong.com
∎ Business : Aarong is one of the largest social enterprises of BRAC established in 1978 as retail chain that is making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities. Aarong offers a fair price to the rural suppliers and artisans while introducing the products to urban markets where both demand and consumers` willingness to pay the highest. Today, Aarong has transformed into a high surplus generating enterprise, operating as one of the largest lifestyle retailers in Bangladesh. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Jul 2020
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