Job Description
Title: Manager-Customer Service
Company Name: Maheen Accessories Ltd
Vacancy: 1
Age: at least 35 years
Location: Narayanganj
Minimum Salary: Negotiable
Experience:
∎ 6 to 10 years
∎ The applicants should have experience in the following business area(s):Garments Accessories
Published: 1 Sep 2024
Education:
∎ Master of Business Administration (MBA)
∎ Master Degree in any discipline.
∎ Master Degree in any discipline.
Requirements:
Additional Requirements:
∎ Age at least 35 years
∎ Excellent English communication skills - verbal and written.
∎ Accurate computer skills.
∎ Proficient in Computer.
∎ Smart & Can do attitude.
∎ Excellent English communication skills - verbal and written.
∎ Accurate computer skills.
∎ Proficient in Computer.
∎ Smart & Can do attitude.
Responsibilities & Context:
∎ Check order receive status daily basis.
∎ Report to Factory Operation GM.
∎ Issue PI, Sending PI within flexible time to customer as per PO.
∎ Follow up for payment receive from customer end & afterwards proceed for bulk production.
∎ Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
∎ Follow up with production team for making goods ready on time.Follow up the product sample of customer & ensure it to sales teamrts marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Reports marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Build and maintain strong internal relationships with customers.
∎ Maintains records and reports in an organized manner.
∎ Monitoring Customer Service Executives and evaluating their responses and handling of customer satisfaction goals.
∎ Give proper guidance to Customer Service team.
∎ Any Other task given by management.
∎ Check order receive status daily basis.
∎ Report to Factory Operation GM.
∎ Issue PI, Sending PI within flexible time to customer as per PO.
∎ Follow up for payment receive from customer end & afterwards proceed for bulk production.
∎ Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
∎ Follow up with production team for making goods ready on time.Follow up the product sample of customer & ensure it to sales teamrts marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Reports marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Build and maintain strong internal relationships with customers.
∎ Maintains records and reports in an organized manner.
∎ Monitoring Customer Service Executives and evaluating their responses and handling of customer satisfaction goals.
∎ Give proper guidance to Customer Service team.
∎ Any Other task given by management.
Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Narayanganj
Company Information:
∎ Maheen Accessories Ltd
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Sep 2024
Category: Customer Support/Call Centre
