Manager-Customer Service

Job Description

Title: Manager-Customer Service

Company Name: Maheen Accessories Ltd

Vacancy: 1

Age: at least 35 years

Location: Narayanganj

Minimum Salary: Negotiable

Experience:
∎ 6 to 10 years
∎ The applicants should have experience in the following business area(s):Garments Accessories

Published: 1 Sep 2024

Education:
∎ Master of Business Administration (MBA)
∎ Master Degree in any discipline.
∎ Master Degree in any discipline.

Requirements:

Additional Requirements:
∎ Age at least 35 years
∎ Excellent English communication skills - verbal and written.
∎ Accurate computer skills.
∎ Proficient in Computer.
∎ Smart & Can do attitude.
∎ Excellent English communication skills - verbal and written.
∎ Accurate computer skills.
∎ Proficient in Computer.
∎ Smart & Can do attitude.

Responsibilities & Context:
∎ Check order receive status daily basis.
∎ Report to Factory Operation GM.
∎ Issue PI, Sending PI within flexible time to customer as per PO.
∎ Follow up for payment receive from customer end & afterwards proceed for bulk production.
∎ Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
∎ Follow up with production team for making goods ready on time.Follow up the product sample of customer & ensure it to sales teamrts marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Reports marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Build and maintain strong internal relationships with customers.
∎ Maintains records and reports in an organized manner.
∎ Monitoring Customer Service Executives and evaluating their responses and handling of customer satisfaction goals.
∎ Give proper guidance to Customer Service team.
∎ Any Other task given by management.
∎ Check order receive status daily basis.
∎ Report to Factory Operation GM.
∎ Issue PI, Sending PI within flexible time to customer as per PO.
∎ Follow up for payment receive from customer end & afterwards proceed for bulk production.
∎ Provide product information, pricing, lead-time and availability information for all kind of products over mail & phone.
∎ Follow up with production team for making goods ready on time.Follow up the product sample of customer & ensure it to sales teamrts marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Reports marketing and sales initiatives.
∎ Follow up with Supply Chain department for smooth material issue.
∎ Build and maintain strong internal relationships with customers.
∎ Maintains records and reports in an organized manner.
∎ Monitoring Customer Service Executives and evaluating their responses and handling of customer satisfaction goals.
∎ Give proper guidance to Customer Service team.
∎ Any Other task given by management.

Compensation & Other Benefits:
∎ Mobile bill, Insurance
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Narayanganj

Company Information:
∎ Maheen Accessories Ltd

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 30 Sep 2024

Category: Customer Support/Call Centre