Junior Executive, Patient Relations/Billing/Call Center
Job Description
Title: Junior Executive, Patient Relations/Billing/Call Center
Company Name: Ispahani Islamia Eye Institute & Hospital
Vacancy: 02
Age: Na
Job Location: Dhaka
Salary: Tk. 18000 - 20000 (Monthly)
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): Hospital
Published: 2026-04-02
Application Deadline: 2026-04-17
Education:
- HSC
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): Hospital
Skills Required:
Additional Requirements:
HSC passed in any discipline.
MLOP Preferable
Relevant working experience in any healthcare organization.
Basic Computer knowledge.
Demonstrates a personal interest in the health and well-being of others.
Has good physical strength and stamina.
Excellent Communication (error-free, accent-free verbal and written with good body language) skills.
Responsibilities & Context:
ইস্পাহানী ইসলামিয়া চক্ষু চিকিৎসা কেন্দ্র – A Service Delivery Point (SDP) of The Ispahani Islamia Eye Institute and Hospital (IIEI&H) looking for energetic, dynamic and enthusiastic person for the following position:
Junior Executive, Patient Relations/Billing/Call Center
Major Responsibilities:
Patient Relations
Greet patients and provide proper information about services and its process.
Screen new, review, out refer, emergency and child patients and send them to right directions.
In case of emergency and vulnerable patients, send them directly to the ticket counter and ensure prior services as per discussions with the in-charges of concerned departments.
Distribute the registration form & help them to fill-up, accordingly refer to the concerned ticket counter.
Make patient file properly and computerize the information in hospital software for future reference.
Divide patients into groups for registration then announce the patient’s name & serial number through microphone in order to take them to the optometrist’s room.
Ensure the doctors’ nameplate on the door, cleanliness of the doctors’ room having appliances, amenities etc.
Place the patients’ file into the concerned optometrists’ and doctors’ timely.
Persuade the prescriptions about medicine, optic glass and next appointment to the patient.
In case of surgery, test, admission or any complications patients are sent along with their files to the counsellor room for counselings.
In case of emergency health condition of patient or attendant inform to the In-charge and assist to provide emergency services.
Playing different services related and awareness audio clip recorder time to time in OPD premises.
Bring patient to subspecialty department, test room, operation theater, ward, DCS (Day Care Surgery) as required.
Ensure security and safety each medical appliance, power supply switch, keys and others relevant during the time of leaving office.
Medical Records
List down all POPD appointment patient MR number in the tracer card, retrieving and pulling all listed file from shelf.
Receive information from different departments by phone call and send file as soon as possible by retrieving.
Emphasize on emergency and vulnerable patients’ files for prompt services.
After seeing the patient, MRD staff collect all department’s out file from different departments.
Maintain a register book manually and keep all document for all new and old files and put in the rack in different location.
Special care and preservation in case of VIP patient’s, police case and death patient file.
Deliver the files as needed i.e.: audit, education, research and development purpose, issuing different kind of certificate and police case.
Prepare different kinds of reports for the management, documentation, record keeping as when needed.
Maintain confidentiality and integrity of records. Only authorized and designated members may be accessing the records room.
Except some particular files, a certain number of old files are arranged to recycle by maintaining proper channel.
Check all the MRD rack, organize and scan the file accordingly.
Find the inactive files and shift those from the rack in order place new files.
Billing
Responsible to maintain appropriate and professional behaviour with patients.
Responsible for communication with all stakeholders to ensure the accurate bill and invoice.
Cash reconciliation and handover to the authorized person of F & A Department.
Provide information to the patients regarding hospital services and tariff as required.
Listen to the patient queries and address accordingly.
Perform any other reasonable task that assigned by supervisor.
Facilitate invoice refund or cancellation task following the SOP.
Job Other Benifits:
Two (02) Festival Bonus
Provident Fund
Gratuity
Annual Leave Encashment
Sick Leave Encashment
Full Paid Maternity Leave for Six (06) Months
Free Pathology & Microbiology Tests
Baishakhi Allowance
Medical ClaimsLife Coverage
Other facilities and benefits as per hospital policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Healthcare/Medical
