Junior Executive / Executive, Customer Care
Job Description
Title: Junior Executive / Executive, Customer Care
Company Name: Persona Beauty Care Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters in any discipline from any reputed university
∎ English Medium background / MBA is preferred
Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Branch: Gulshan -1, Gulshan-2, Banani, Kakrail and Shantinagar
∎ Gulshan1, Gulshan2 and Banani Branch: Badda, Mohakhali,Gulshan, Banani, Nodda, Vatara, Kuril, Ibrahimpur kachukhet, Agargaon, Shamoly, Mirpur, Mohammadpur, Khilkhet, Uttara, Shonkor, Tejgaon, Mohanagar
∎ Kakrail and Shantinagar Branch: Paltan, Kakrail, Shantinagar, Shantibag, Bailyroad Eskaton, Moghbazar, Modhubag, Rampura, Banasree, Malibagh, Shahjahanpur, Basabo, Khilgaon, Manda, Mugda, Maniknagar, Motijheel, Bangshal, Jatrabari, Golapbag, Wari, Dhanmondi
∎ Ladies : Full-Time (Shifting & Roster) (Morning Shift 10 am to 6 pm and Evening Shift: 12.30pm to 8 pm)
Job Responsibilities:
∎ Ensure the Front Desk area is properly maintained with a view of the image of the company.
∎ Welcome all clients or guests into the branch office in a professional manner.
∎ Deal with every significant customer issues with the highest priority and professionally
∎ Provide excellent customer service and give precise information to the customer.
∎ Need to provide excellent customer service, and give precise information to the customer, ensuring customer satisfaction.
∎ Handle customer complaints or feedback or queries as well as provide appropriate solutions or suggestions, to ensure firmness
∎ Cooperate with colleagues and ensure fast support to Clients
∎ Support to team member to achieve the sales target through service.
∎ Must be needed to follow Company Policy procedure as well as service standard
∎ Report day-to-day activities to the Branch I/C
Additional Requirements:
∎ Only females are allowed to apply
∎ Minimum 1-2 years FACE TO FACE Customer Care Experience;
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others' tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
∎ Multitasking and time-management skills, with the ability to prioritize & execute tasks
∎ Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
∎ Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays
Salary: Tk. 18000 - 20000 (Monthly)
Compensation & Other Benefits:
∎ Complementary Service: Grooming Package fixed
∎ Festival Bonus: 1 month full salary for confirmed employee
∎ Incentive :Target and result Oriented
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Mar 2023
Company Information:
∎ 19 Feb 2023
∎ Persona Beauty Care Ltd.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 19th Mar 2023
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