Housekeeping And Room Attendant

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Group of Companies, Resort

• SSC

• At least 2 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Group of Companies, Resort

• Age 20 to 35 years

Housekeeping Technical Skills

Operational Skills

Guest Service Skills

Safety & Hygiene Skills

Personal & Interpersonal Skills

A. Guest Room Cleaning & Maintenance

• Clean and maintain guest rooms according to hotel standards.

• Make beds and change bedsheets, pillowcases, and other linen.

• Clean and sanitize bathrooms, toilets, showers, and washbasins.

• Dust furniture, fixtures, mirrors, and decorative items.

• Vacuum carpets, sweep, and mop floors.

• Replenish guest amenities, toiletries, towels, and drinking water.

• Empty waste bins and dispose of garbage properly.

• Ensure rooms are properly arranged and guest-ready.

B. Bathroom Cleaning & Sanitation

• Clean and disinfect toilets, washbasins, bathtubs, and showers.

• Remove stains, soap residue, and watermarks.

• Replenish bathroom amenities and toiletries.

• Maintain proper hygiene and fresh fragrance.

• Check bathroom fixtures and report maintenance problems.

C. Public Area Cleaning

• Maintain cleanliness in hotel lobbies and reception areas.

• Clean corridors, staircases, elevators, and public washrooms.

• Maintain restaurant and meeting room cleanliness as assigned.

• Clean glass doors, windows, mirrors, and other surfaces.

• Ensure public areas remain neat and presentable.

D. Linen & Laundry Handling

• Collect used linen and towels from guest rooms.

• Deliver soiled linen to the laundry department.

• Distribute fresh linen and towels.

• Check linen for stains, tears, and damage.

• Maintain proper linen storage and organization.

• Report missing or damaged linen to the supervisor.

E. Guest Service & Assistance

• Respond politely to guest requests.

• Provide extra towels, pillows, blankets, and other amenities.

• Respect guest privacy and confidentiality.

• Follow the hotel's room-entry procedures.

• Report guest complaints to the supervisor.

• Maintain professional communication and behaviour.

F. Safety & Security

• Follow hotel safety and hygiene procedures.

• Use cleaning chemicals and equipment properly.

• Display wet-floor warning signs when necessary.

• Report lost and found items immediately.

• Report suspicious activities and security concerns.

• Follow fire safety and emergency procedures.

• Protect guest belongings and hotel property.

2. Daily Duties of a Room Attendant

Room Attendant Daily Workflow

1. Reporting for Duty

   • Attend the daily briefing.

   • Check grooming and uniform standards.

   • Collect room assignment sheets and cleaning supplies.

   • Receive room status and special instructions.

2. Preparing Guest Rooms

   • Knock and announce housekeeping before entering.

   • Follow the hotel's room-entry policy.

   • Open curtains and ventilate the room where appropriate.

   • Collect garbage and used linen.

   • Clean and arrange the room systematically.

3. Cleaning & Making Beds

   • Dust furniture and fixtures.

   • Make beds with fresh linen.

   • Clean and disinfect bathrooms.

   • Mop or vacuum floors.

   • Replenish guest amenities.

4. Final Room Checking

   • Check room cleanliness and presentation.

   • Verify towels, toiletries, and amenities.

   • Ensure lights and basic room facilities are working.

   • Report defects to the supervisor.

   • Update room status according to hotel procedures.

5. End-of-Shift Responsibilities

   • Return cleaning equipment and supplies.

   • Submit lost and found items.

   • Report completed and pending rooms.

   • Maintain trolley and storage areas.

   • Handover important information to the supervisor.

3. Room Attendant Cleaning Standards

Area

Required Standard

Bed

Clean, fresh, properly arranged linen

Bathroom

Sanitized, dry and free from stains

Floor

Clean, dry and dust-free

Furniture

Properly dusted and arranged

Mirrors

Clean and streak-free

Towels

Fresh, clean and properly folded

Amenities

Fully replenished

Waste bins

Empty and clean

Curtains

Properly arranged

Overall room

Fresh, organized and guest-ready

4. Key Skills & Areas of Expertise

• Guest Room Cleaning and Maintenance

• Bed Making and Linen Arrangement

• Bathroom Cleaning and Sanitization

• Public Area Cleaning

• Dusting, Sweeping, Mopping and Vacuuming

• Linen and Laundry Handling

• Guest Amenities Replenishment

• Cleaning Chemicals and Equipment Handling

• Guest Service and Communication

• Lost and Found Procedures

• Hygiene and Safety Standards

• Time Management and Teamwork

• Attention to Detail

• Following Housekeeping SOPs

5. Additional Requirements

• Minimum secondary or higher secondary education preferred.

• Previous experience in hotel housekeeping is an advantage.

• Basic knowledge of room cleaning and bed-making procedures.

• Understanding of hygiene, sanitation, and safety standards.

• Ability to operate basic housekeeping equipment.

• Good personal grooming and professional behaviour.

• Honest, hardworking, punctual, and responsible.

• Ability to follow instructions and work as part of a team.

• Good communication and guest-service attitude.

• Ability to work flexible shifts, weekends, and public holidays.

• Physically fit to perform routine housekeeping duties.

6. Key Performance Indicators (KPIs)

KPI

Expected Performance

Room cleanliness

Maintain hotel cleaning standards

Room productivity

Complete assigned rooms on time

Guest satisfaction

Provide courteous and prompt service

Bed presentation

Maintain proper bed-making standards

Bathroom hygiene

Ensure proper sanitation

Linen handling

Minimize damage and wastage

Guest amenities

Ensure correct replenishment

Safety compliance

Follow hotel safety procedures

Attendance

Maintain punctuality and discipline

Room inspection

Achieve satisfactory inspection results

7. CV-Ready Job Description

Writing

Department: Housekeeping
Position: Room Attendant
Reports To: Housekeeping Supervisor / Executive Housekeeper
Hotel Category: 3-Star Hotel

Job Purpose

Responsible for cleaning, maintaining, and preparing guest rooms and assigned hotel areas according to established housekeeping standards, ensuring guest comfort, cleanliness, hygiene, and satisfaction.

Key Responsibilities

1. Clean and maintain guest rooms, bathrooms, and assigned public areas.

2. Make beds and replace used bedsheets, pillowcases, and towels.

3. Clean and sanitize bathrooms, toilets, showers, and washbasins.

4. Dust furniture, fixtures, mirrors, and other room surfaces.

5. Replenish guest amenities, toiletries, and room supplies.

6. Collect and handle used linen and laundry properly.

7. Respond politely to guest requests and provide necessary assistance.

8. Report maintenance issues, damages, and unusual situations to the supervisor.

9. Follow hotel procedures for guest privacy, room entry, and lost and found items.

10. Maintain cleaning equipment, housekeeping trolleys, and storage areas.

11. Follow hygiene, sanitation, chemical handling, and workplace safety procedures.

12. Complete assigned rooms within the required time while maintaining quality standards.

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Duty Meal
and Many More As Per Conpany Rules