Head of Service Management

Job Description

Title: Head of Service Management

Company Name: Bangladesh Association of Software & Information Services (BASIS)

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's and Master's degree from a reputed University in Marketing, Business Administration/ Business Communication.

Experience Requirements:
∎ At least 10 year(s)

Job Responsibilities:
∎ The purpose of this job is to lead the total service department includes Membership & Member Services, Cash Incentive services, STP-1 Management and the like. The dedicated person’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the organization's products and services.
∎ Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and goals are met.
∎ Handling BASIS Member’s complaints or concerns quickly and professionally to maintain good customer relationships and ensure the best service to members.
∎ Setting up and maintaining a service desk and evaluating its efficiency.
∎ Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
∎ Helping to train new employees in organization’s procedures and monitoring department issues and client complaints to create methods to lessen recurring issues.
∎ Auditing work and member service to ensure the organization’s high standards, efficiency, and productivity.
∎ Maintaining a strong working knowledge of the ICT industry regulations, restrictions, and laws, ensuring the organization's adherence to these regulations and remaining current on the industry's standards and new innovations, materials, tools, and processes.
∎ Ensuring overall financial management, control and stewardship of the IT assets and resources used in the provision of technology services and will lead to the development of continual improvement plans to ensure that services adequately support both current and future business needs.
∎ The dedicated person will be responsible for the preparation for new or changed services with full oversight of the change process and the maintenance of regulatory, legal and professional standards as well as managing the performance of existing systems and services.
∎ The Head of Service Management will ensure services are designed, planned, implemented and improved in line with both current and future business needs. He will engage, coordinate and support BASIS Worldwide technology functions across all regions to ensure the consistent deployment of processes, tools and techniques essential for effective service delivery and development.
∎ Responsible for the leadership of the service management team and will recruit, lead, motivate, develop and manage the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results.
∎ Delivering prompt, professional solutions for customer inquiries, working to meet immediate goals of members' interaction and implementing improvements to customer service.
∎ Developing and managing standardized administrative processes, including communications, and documents for consistency in external communications.

Additional Requirements:
∎ Candidates who have more than 10 years of working experience in service management may be advantageous;
∎ Strong knowledge about the ICT industry and Trade bodies;
∎ Candidates need to have excellent organizational skills with a high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously;
∎ Excellent leadership, communication and customer service skills.
∎ Computer literacy ?with analytical skills ;
∎ Strong creative thinking and problem-solving skills;
∎ The ability to manage the whole service team under pressure;
∎ Excellent and exceptional verbal & written communication skills and ability to influence senior leaders and stakeholders, as well as work collaboratively across peer networks;
∎ Ability to manage a number of different projects and deliver them all on time;
∎ Sound understanding of high quality customer service both internally and externally;
∎ Ability to organize, plan and prioritise own workload to meet deadlines and targets;
∎ Excellent communication and interpersonal skills.
∎ Collaboration, diversity and teamwork underpin everything we do here at BASIS. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our goals. Come bring your difference!

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2022

Company Information:
∎ 21 Jun 2022
∎ Bangladesh Association of Software & Information Services (BASIS)
∎ Address : BDBL Bhaban (5th Floor-West), 12 Kawran Bazar, Dhaka-1215
∎ Web : www.basis.org.bd

Category: General Management/Admin

:

Similar Jobs

Keywords:

bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton