Head of Operations – Pharmacy

Job Description

Title: Head of Operations – Pharmacy

Company Name: Apon Pharmacy

Vacancy: --

Age: 33 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 8 to 12 years
• The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies, Diagnostic Centre

• Bachelor of Pharmacy (B.Pharm) in Pharmacy
• Master of Pharmacy (M.Pharm) in Pharmacy

• 8 to 12 years
• The applicants should have experience in the following business area(s): Pharmaceutical/Medicine Companies, Diagnostic Centre

• Age 33 to 45 years

Pharmacy operations management

Leadership and team management

Inventory and procurement management

Sales and business analysis

Regulatory compliance

Financial and cost control

Problem-solving and decision-making

Communication and negotiation

Microsoft Office/POS knowledge

Customer service management

1. Overall Operations Management

   • Manage and supervise day-to-day pharmacy operations.

   • Ensure smooth and efficient workflow across pharmacy branches/departments.

   • Develop and implement operational policies and procedures.

   • Monitor operational performance and take corrective actions when required.

2. Staff Management

   • Supervise pharmacists, pharmacy assistants, sales staff, and support employees.

   • Prepare staff schedules and allocate responsibilities.

   • Monitor staff performance, attendance, discipline, and productivity.

   • Conduct training and support professional development.

3. Inventory & Stock Management

   • Monitor medicine and healthcare product inventory.

   • Ensure proper stock levels and minimize stock-outs and overstocking.

   • Monitor expiry dates, damaged products, and slow-moving items.

   • Coordinate purchasing and replenishment with suppliers.

   • Ensure proper storage conditions for medicines and other products.

4. Regulatory & Compliance

   • Ensure pharmacy operations comply with applicable laws, regulations, and professional standards.

   • Maintain proper documentation, licenses, records, and regulatory requirements.

   • Ensure medicines are dispensed and stored according to approved procedures.

   • Coordinate with regulatory authorities when necessary.

5. Sales & Business Performance

   • Monitor daily, weekly, and monthly sales performance.

   • Set operational and sales targets for pharmacy teams.

   • Analyze sales reports, expenses, margins, and profitability.

   • Develop strategies to improve revenue and operational efficiency.

6. Customer Service

   • Ensure high-quality customer service.

   • Handle customer complaints and resolve operational issues.

   • Maintain professional standards in customer interactions.

   • Improve customer satisfaction and retention.

7. Procurement & Supplier Management

   • Coordinate with medicine and healthcare product suppliers.

   • Evaluate supplier performance, pricing, quality, and delivery.

   • Negotiate purchasing terms where applicable.

   • Ensure timely procurement of essential products.

8. Financial & Cost Control

   • Monitor operational expenses and control unnecessary costs.

   • Review cash handling, billing, discounts, returns, and refunds.

   • Coordinate with finance/accounts teams regarding operational financial matters.

   • Help improve overall profitability.

9. Quality & Safety

   • Ensure proper handling, storage, and dispensing of medicines.

   • Implement quality-control procedures.

   • Monitor incidents, errors, complaints, and corrective actions.

   • Maintain a safe and clean pharmacy environment.

10. Reporting & Management

• Prepare regular operational reports for senior management.

• Monitor KPIs such as sales, inventory turnover, wastage, expiry, customer satisfaction, and staff productivity.

• Identify operational problems and recommend solutions.

• Participate in strategic planning and business development.

• Festival Bonus: 2

As per company policy