Executive/Sr. Executive (Customer Service/Call Center)

Job Description

Title: Executive/Sr. Executive (Customer Service/Call Center)

Company Name: EW VM Health Bangladesh Ltd

Vacancy: --

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters

• 2 to 5 years
• The applicants should have experience in the following business area(s): Clinic, Healthcare/Lifestyle product
• Freshers are also encouraged to apply.

• Smart and professional appearance, with excellent personal grooming.

• Good computer knowledge, including MS Office and basic data entry skills.

• Fluency in both English and Bangla (spoken and written) for effective communication.

• Pleasant personality with strong interpersonal and communication skills.

• Ability to handle multiple tasks efficiently while maintaining professionalism.

EW Villa Medica Bangladesh, a leading healthcare and wellness organization specializing in regenerative medicine and anti-aging, is seeking enthusiastic, self-motivated, and customer-focused individuals. The role involves serving as the first point of contact for patients and clients, handling calls and in-person inquiries, providing accurate information, scheduling appointments, and ensuring excellent customer service.

Job Responsibilities

Customer Service/Front Desk

• Greet and assist visitors, patients, clients, and customers professionally and courteously.

• Handle inquiries, appointments, phone calls, and emails efficiently and accurately.

• Provide counseling and guidance to patients regarding services, procedures, and policies.

• Ensure VIP patients receive personalized attention and high-quality service.

• Maintain polite, professional, and empathetic behavior with patients and their guardians.

• Resolve customer/patient issues promptly or escalate to the appropriate department.

• Maintain accurate records, files, and logs while coordinating with internal teams.

• Keep the front desk and reception area organized, presentable, and welcoming at all times.

Call Center

• Handle incoming and outgoing calls professionally, ensuring a courteous and helpful experience.

• Provide accurate and clear information about services, packages, and appointments.

• Record and document customer queries, complaints, and feedback, forwarding them to the appropriate department.

• Maintain call logs and update the customer database regularly for accurate records.

• Assist customers with scheduling appointments and performing follow-up calls as needed.

• Achieve daily and weekly call targets set by management while maintaining service quality.

• Maintain a polite, empathetic, and professional tone in all interactions.

• Ensure strict confidentiality of patient or client information at all times.

• Performance bonus,Over time allowance,Medical allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Others benefit as per company policy.