Executive, IT (TSIT)

Job Description

Title: Executive, IT (TSIT)

Company Name: Confidence Infrastructure PLC

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years

• Bachelor of Science (BSc) in Computer Science & Engineering
• Diploma in Computer

• 2 to 5 years

• Strong knowledge of Windows OS, MS Office, and common enterprise software.

• Basic networking knowledge (IP, DHCP, DNS, VPN, switches, routers).

• Familiarity with Active Directory, Group Policy, and Remote Desktop tools.

• Problem-solving attitude with good communication skills.

• Ability to work under pressure and prioritize multiple tasks.

Job Purpose:

Provide technical support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. Ensure IT systems run efficiently with minimal downtime while maintaining proper documentation and user satisfaction.

Key Responsibilities:

1. User Support & Troubleshooting

• Provide first-level and second-level technical support to users via phone, email, or remote tools.

• Diagnose and resolve hardware, OS, and software-related issues.

• Support end-users in resolving email, printing, and application-related problems.

2. Network & Connectivity

• Monitor LAN/WAN performance and troubleshoot network issues.

• Assist in configuring routers, switches, access points, and firewalls.

• Ensure proper connectivity of servers and end-user systems.

3. System & Security Maintenance

• Install, configure, and maintain Windows OS, antivirus, and authorized software.

• Regularly update systems and ensure security patches are applied.

• Maintain data backup and recovery systems.

4. Documentation & Inventory

• Maintain IT asset inventory (computers, printers, network devices, licenses).

• Log all incidents and resolutions in ticketing system.

• Prepare daily/weekly IT support reports.

5. Coordination & Continuous Improvement

• Coordinate with vendors for hardware/software servicing and warranty claims.

• Support IT projects such as upgrades, migrations, and new installations.

• Identify recurring issues and suggest preventive measures.

- 5-day work week

- Provident Fund

- Leave Fare Assistance

- Festival Bonus

- Health Insurance

- Life Insurance

- Mobile Bill Allowance

- Performance Bonus

- Subsidized Lunch Facilities

- Gratuity

- Earned Leave Encashment

- Employee Assistance Programs:

• Access to an in-house relaxation room for unwinding and stress relief.

• 24/7 confidential counselling hotline for mental health and personal support.

• Complimentary access to a meditation app to enhance mindfulness and well-being.

  -Professional Development Opportunities:

• Participation in training sessions facilitated by in-house and external experts.

• Access to the Knowledge for All library, featuring books by internationally renowned authors on personal and professional growth.

• Development opportunities through the In-House Training & Growth Academy, where you can build trainer skills and deliver impactful training at the company and group levels.

  -Inclusive Workplace Culture:

• Engage in company-wide cultural activities such as Grateful Week, Uni-Tee Day, and Quarterly Town Halls that foster teamwork and ensure every voice is heard.