Executive, Global Customer Service
Job Description
Title: Executive, Global Customer Service
Company Name: Stencil Bangladesh Limited
Vacancy: 03
Job Location: Dhaka (Banani)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 1 to 2 year(s)
Job Context:
∎ Office will be 8 hours per day
∎ It is a shifting duty and applicant should be flexible enough to work in a night shift (7:00 AM-3:00 PM or 3:00 PM-11:00 PM or 11:00 PM -6:30 AM)
∎ Flexible for shifting duty.
Job Responsibilities:
∎ Managing customer inquiries
∎ Identifying and assessing customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
∎ Keep records of customer interactions, process customer documents
Additional Requirements:
∎ Age 23 to 30 years
∎ Fluent in both spoken and written English.
∎ Good with computer skills.
∎ Ability to multi-task, prioritizes, and manages time effectively.
∎ Need to manage own team & provide necessary directions.
∎ Ability to organize, prioritize and manage workflow
∎ Ability to work well in a team environment
Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: January 15, 2020
Company Information:
∎ Stencil Bangladesh Limited
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Jan 2020
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