Job Description
Title: Executive, Customer Support & Operations
Company Name: United ABC International (BD) Limited
Vacancy: 1
Age: 26 to 32 years
Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Tannery/Footwear, Boutique/ Fashion, Healthcare/Lifestyle product, E-commerce, F-commerce
Published: 21 Sep 2024
Education:
∎ Bachelor of Arts (BA)
Requirements:
Additional Requirements:
∎ Age 26 to 32 years
Responsibilities & Context:
∎ Respond to Inquiries: Address customer questions and concerns via phone, email, or chat promptly and professionally.
∎ Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, ensuring a positive experience.
∎ Product Knowledge: Maintain a thorough understanding of products and services to provide accurate information and support.
∎ Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timeliness.
∎ Feedback Collection: Gather and document customer feedback and suggestions to help improve products and services.
∎ Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback.
∎ Collaboration: Work closely with other departments to resolve complex issues and ensure customer satisfaction.
∎ Training and Support: Provide guidance and support to new team members and contribute to training materials as needed.
∎ Follow-Up: Proactively follow up with customers after issues have been resolved to ensure satisfaction.
∎ Performance Metrics: Monitor and strive to meet key performance indicators (KPIs), such as response time and customer satisfaction ratings.
∎ Continuous Improvement: Participate in team meetings to discuss best practices and share insights for improving customer service processes.
∎ Follow any other task may required by the management.
∎ Respond to Inquiries: Address customer questions and concerns via phone, email, or chat promptly and professionally.
∎ Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, ensuring a positive experience.
∎ Product Knowledge: Maintain a thorough understanding of products and services to provide accurate information and support.
∎ Order Management: Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timeliness.
∎ Feedback Collection: Gather and document customer feedback and suggestions to help improve products and services.
∎ Record Keeping: Maintain detailed records of customer interactions, transactions, and feedback.
∎ Collaboration: Work closely with other departments to resolve complex issues and ensure customer satisfaction.
∎ Training and Support: Provide guidance and support to new team members and contribute to training materials as needed.
∎ Follow-Up: Proactively follow up with customers after issues have been resolved to ensure satisfaction.
∎ Performance Metrics: Monitor and strive to meet key performance indicators (KPIs), such as response time and customer satisfaction ratings.
∎ Continuous Improvement: Participate in team meetings to discuss best practices and share insights for improving customer service processes.
∎ Follow any other task may required by the management.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ United ABC International (BD) Limited
∎ House # 05 (2nd Floor) , Road # 20, Block J, Baridhara, Dhaka - 1212.
∎ www.just1store.com
Address::
∎ House # 05 (2nd Floor) , Road # 20, Block J, Baridhara, Dhaka - 1212.
∎ www.just1store.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Sep 2024
Category: Customer Support/Call Centre
