Executive, Customer Service (Call Center)
Job Description
Title: Executive, Customer Service (Call Center)
Company Name: vivo Bangladesh (Head Office)
Vacancy: 3
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Relationship Management (CRM)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Identify customers’ needs, clarify information and provide solutions and/or alternatives
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand's voice and tone.
∎ Respond to customer inquiry on our Facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Prepare & submit daily report on incoming and outgoing call.
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns .
∎ Consult with Customers while they share their handset problems through vivo Feedback APP and provide proper solution.
∎ Survey on selected handset models and provide report as per requirement from factory.
∎ Suggesting to customer’s problems/product appearances/major complains and providing quality feedback issues through CRM (Customer Relationship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online questionnaire.
Additional Requirements:
∎ Age 21 to 30 years
∎ Only males are allowed to apply
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Excellent Communication skill with customers in appropriate accent
∎ Analytic skill and working ability with team
∎ Good command in Microsoft office specially excel for daily reporting
∎ Developed competencies required for service oriented and result focus
∎ Flexibility to work shifting and roaster duty
∎ Excellent verbal communication skills both in ENGLISH and Bengali
Salary: Negotiable
Compensation & Other Benefits:
∎ As per Company Policy
Application Deadline: 27 Jul 2020
Company Information:
∎ 28 Jun 2020
∎ vivo Bangladesh (Head Office)
∎ Address : 9th Floor, J&K, Police Plaza Concord, Road-144, Gulshan-1, Dhaka-1212.
∎ Web : www.vivo.com/bd
∎ Business : Trading, import of Mobile Phones & Spare Parts.
Category: Customer Support/Call Centre
Read Before Apply: Applicants should have the ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
Source: bdjobs.com
Deadline Expired on 27th Jul 2020
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