Executive, Customer Care

Job Description

Title: Executive, Customer Care

Company Name: Persona Beauty Care Ltd.

Vacancy: --

Location: Dhaka (Banani, GULSHAN 1 ...

Salary: Tk. 15000 - 17000 (Monthly)

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Cosmetics/Toiletries/Personal Care
∎ Freshers are also encouraged to apply.

Published: 15 Apr 2025

Education:
∎ Bachelor/Honors, Masters
∎ MBA or English Medium background is preferred

Requirements:

Additional Requirements:
∎ Fresher’s & experienced both are encouraged to apply
∎ For experience : minimum 2 - 3 years
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others’ tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
∎ Must have advanced situational judgment –ability to know what is needed to satisfy the customers
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays
∎ Fresher’s & experienced both are encouraged to apply
∎ For experience : minimum 2 - 3 years
∎ ADDITIONAL CRITERIA:
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others’ tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and pleasant conversation
∎ Must have advanced situational judgment –ability to know what is needed to satisfy the customers
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Flexibility: One should have willingness to work both shifts and on public holidays

Responsibilities & Context:
∎ Manage operations to ensure smooth and efficient functioning.
∎ Identify customer needs, clarify information and provide solutions.
∎ Build and maintain professional relationship with customer.
∎ Ensure the optimum level of Customer Satisfaction through the team.
∎ Resolve customer queries quickly and efficiently.
∎ Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.
∎ Refer unresolved customer grievances to designated persons for further investigation (For different case).
∎ Report day-to-day activities to the Branch I/C.
∎ Full-Time (Shifting & Roster)
∎ Shift- Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)
∎ JOB RESPONSIBLITIES:
∎ Manage operations to ensure smooth and efficient functioning.
∎ Identify customer needs, clarify information and provide solutions.
∎ Build and maintain professional relationship with customer.
∎ Ensure the optimum level of Customer Satisfaction through the team.
∎ Resolve customer queries quickly and efficiently.
∎ Respond to customer complain with a professional and positive manner to promote optimum customer satisfaction.
∎ Refer unresolved customer grievances to designated persons for further investigation (For different case).
∎ Report day-to-day activities to the Branch I/C.
∎ JOB NATURE:
∎ Full-Time (Shifting & Roster)
∎ Shift- Morning 10 am to 6 pm and Evening: 1pm to 8.30 pm)

Skills & Expertise:

Compensation & Other Benefits:
∎ Complementary Service: Grooming Package fixed
∎ Festival Bonus: 1 month full salary for two Festival (confirmed employee)
∎ Incentive: Target and result Oriented
∎ Complementary Service: Grooming Package fixed
∎ Festival Bonus: 1 month full salary for two Festival (confirmed employee)
∎ Incentive: Target and result Oriented

Employment Status: Full Time

Job Location: Dhaka (Banani, GULSHAN 1, GULSHAN 2, Kakrail, Shantinagar)

Read Before Apply:

Interested applicants are requested to apply online. Only short listed candidates will be contacted for further information. Any type of persuasion will be treated as disqualification. We will start calling for interviews from 20 April 2025

Persona is one of the most well-known brands in Bangladesh providing premier lifestyle solutions for men, women & children.