Job Description
Title: Executive-CRM (2W & 4W), Female
Company Name: Uttara Motors Ltd.
Vacancy: --
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Automobile
Published: 27 Jul 2024
Education:
∎ Diploma in Automobile, Masters
Requirements:
Responsibilities & Context:
∎ Attract potential Customers and provide them information regarding Products, Service, Spare Parts, after Sales Service etc. over phone.
∎ Handle and resolve Customer complaints by clarifying/guiding properly in well manner.
∎ Invite to the Customers to get the Service to grow the business volume.
∎ Maintain and updating existing and potential Customer data.
∎ Answering all relevant questions to the Customer about our Services.
∎ Follow up Customers & interact & generate reports also forwarded to concerned department (Sales, Service & Parts).
∎ Prepare CSI (Customer Satisfaction Index) & SSI (Sales Satisfaction Index) report on monthly basis and forwarded to concern department.
∎ Providing information to the Customers regarding latest products lunched as well as recent change in prices if any.
∎ Improve Customer retention rate by convincing them in proper manner.
∎ Follow up Customer complaints and to ensure the appropriate Service as per Customer’s requirement.
∎ To operate help line numbers for solving Customers complains by communicating with Branch and Dealers etc.
∎ Receiving Customer query about Sales, Service & Parts
∎ To make Customers feedback report on the basis of Sales, Service & Spare Parts.
∎ Any other jobs as assigned by the Management from time to time.
∎ Attract potential Customers and provide them information regarding Products, Service, Spare Parts, after Sales Service etc. over phone.
∎ Handle and resolve Customer complaints by clarifying/guiding properly in well manner.
∎ Invite to the Customers to get the Service to grow the business volume.
∎ Maintain and updating existing and potential Customer data.
∎ Answering all relevant questions to the Customer about our Services.
∎ Follow up Customers & interact & generate reports also forwarded to concerned department (Sales, Service & Parts).
∎ Prepare CSI (Customer Satisfaction Index) & SSI (Sales Satisfaction Index) report on monthly basis and forwarded to concern department.
∎ Providing information to the Customers regarding latest products lunched as well as recent change in prices if any.
∎ Improve Customer retention rate by convincing them in proper manner.
∎ Follow up Customer complaints and to ensure the appropriate Service as per Customer’s requirement.
∎ To operate help line numbers for solving Customers complains by communicating with Branch and Dealers etc.
∎ Receiving Customer query about Sales, Service & Parts
∎ To make Customers feedback report on the basis of Sales, Service & Spare Parts.
∎ Any other jobs as assigned by the Management from time to time.
Compensation & Other Benefits:
∎ Attractive remuneration and other frings benefist will be offered for the deservicng candidate.
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka
Company Information:
∎ Uttara Motors Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Aug 2024
Category: Engineer/Architect
