Delivery In-charge

Job Description

Title: Delivery In-charge

Company Name: Passaggio Food

Vacancy: 2

Age: 25 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 2 years
• Freshers are also encouraged to apply.

• At least 2 years
• Freshers are also encouraged to apply.

• Age 25 to 45 years
• Only Male

Position: Delivery In-Charge

Key Responsibilities

• Plan, organize, and oversee daily delivery operations to ensure all customer orders are delivered accurately, safely, and on time.

• Coordinate with the Sales, Warehouse, Customer Service, and Accounts departments to ensure smooth order processing and timely dispatch.

• Allocate delivery personnel, vehicles, and routes efficiently to maximize productivity and minimize delivery delays.

• Monitor the real-time status of deliveries and proactively resolve operational issues to maintain service excellence.

• Verify delivery documents, invoices, delivery challans, and customer acknowledgments to ensure accuracy and compliance.

• Supervise and evaluate the performance, attendance, discipline, and productivity of delivery personnel.

• Ensure all products are handled, loaded, transported, and delivered in accordance with company standards and safety procedures.

• Maintain accurate records of deliveries, returns, failed deliveries, and customer feedback, and prepare daily, weekly, and monthly operational reports.

• Investigate and resolve delivery-related complaints, damaged goods, missing items, or customer disputes in a timely and professional manner.

• Monitor delivery expenses, fuel consumption, vehicle utilization, and route efficiency, and recommend cost-saving improvements.

• Ensure company vehicles, delivery equipment, and other assets are properly maintained and utilized responsibly.

• Enforce company policies, operational procedures, and health & safety standards across all delivery activities.

• Train, guide, and motivate delivery staff to improve operational efficiency and customer service standards.

• Coordinate with warehouse personnel to ensure accurate loading, stock reconciliation, and proper documentation before dispatch.

• Continuously identify opportunities to improve delivery processes, enhance customer satisfaction, and increase operational efficiency.

• Maintain confidentiality of company information and customer data while performing all assigned duties.

• Perform any other responsibilities assigned by management to support business operations.

Key Competencies

• Leadership and Team Management

• Logistics and Delivery Operations Management

• Route Planning and Time Management

• Problem Solving and Decision Making

• Strong Communication and Coordination Skills

• Customer Service Orientation

• Report Preparation and Record Keeping

• Proficiency in Microsoft Excel, Word, and ERP/Inventory Systems (preferred)

• Ability to work under pressure and meet deadlines

• High level of integrity, accountability, and professionalism

• Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

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