Customer Support and E-commerce Executive
Job Description
Title: Customer Support and E-commerce Executive
Company Name: WhiteShell Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Relationship Management, Customer Service, Customer Support/ Client Service, Social Media Management
Experience Requirements:
∎ 2 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Ecommerce, Effective communication skills, Online (web/ e-mail) Support, Social Media Management
Job Responsibilities:
∎ Engage with customers through inbound and outbound calls, messenger platforms, WhatsApp, and live chat to promptly address their inquiries, concerns, and provide assistance in a professional and courteous manner.
∎ Manage customer support tickets, emails, and other communication channels, efficiently resolving issues and ensuring customer satisfaction.
∎ Identify customer needs, clarify information, and provide suitable solutions.
∎ Maintain and manage various social media channels, including Facebook, Instagram, WhatsApp, etc., and create engaging and creative posts on a daily basis.
∎ Collaborate with the sales team to process orders, track shipments, and handle product returns or exchanges.
∎ Proactively follow up with clients and customers over the phone to provide relevant information and build trust and confidence.
∎ Provide excellent customer service by giving precise and accurate information, ensuring high customer satisfaction levels.
∎ Report to the team leader from time to time for complicated issues.
∎ Actively engage in every call, demonstrating problem-solving skills and working towards resolving customer issues effectively.
∎ Maintain a sales-oriented approach, actively convincing customers and maximizing sales opportunities.
∎ Support the e-commerce department with tasks such as product upload, content creation, inventory management, and ensuring accurate product information on the website.
∎ Collaborate with the marketing team to create and execute targeted and effective promotional email campaigns.
∎ Assist in maintaining and improving search engine optimization (SEO) for our website, optimizing product descriptions, keywords, and metadata.
∎ Stay updated on industry trends, new product releases, and competitor analysis to provide accurate and relevant information to customers.
∎ Contribute to the improvement of customer support and e-commerce processes by identifying areas for enhancement and suggesting innovative solutions.
∎ Work closely with the department head and cross-functional teams to achieve departmental and organizational goals.
∎ Perform data analysis to gain insights into customer behavior, preferences, and trends.
Additional Requirements:
∎ Age 24 to 36 years
∎ Only females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Jun 2023
Company Information:
∎ 15 Jun 2023
∎ WhiteShell Limited
∎ Address : House # 10 (1st Floor), Road # 113/A, Gulshan # 2, Dhaka-1213, Bangladesh.
∎ Web : https://whiteshell.com.bd
∎ Business : Whiteshell Limited is dedicated to helping tech users of all experience levels get more from the hardware products of Information Technology in Bangladesh. We are introducing high and latest ranges of Laptop, Desktop, Projectors, Sound Systems, Video Panel and other IT products in Bangladesh market. In a short period, we have established catering our products and services through channel distribution, corporate and retail all over Bangladesh. With incredible product knowledge built from years of experience of our workforce covering the consumer tech industry, Whiteshell Limited is uniquely positioned to offer tech savvy users more from their purchases.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 26th Jun 2023
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