Customer Success Manager
Job Description
Title: Customer Success Manager
Company Name: Remote Kitchen
Vacancy: 10
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ - English Language Proficiency
∎ Skills Required: Administration, Computer skill, Microsoft Office Applications, Salesman
Experience Requirements:
∎ 3 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Computer skill, Customer Care, Customer Relationship Management, Customer Relationship Management (CRM), Customer Service, Customer Support through Phone, Face-to-Face Customer Support, Fluent in speaking English, People Management, Strong communication skills
∎ The applicants should have experience in the following business area(s):
Software Company, Computer Hardware/Network Companies
Job Responsibilities:
∎ Relationship Management: Build and maintain strong relationships with customers by understanding their needs and providing guidance and support.
∎ Customer Retention: Work to retain customers and increase customer loyalty by monitoring customer satisfaction levels, identifying areas for improvement, and implementing solutions.
∎ Revenue Growth: Identify opportunities to upsell or cross-sell additional products or services to existing customers, and work to increase revenue from these accounts.
∎ Product Feedback: Gather feedback from customers and relay it back to the product development team. This can help to inform product roadmap decisions and ensure that the product is meeting the needs of its customers.
∎ Metrics and Reporting: Track and report on key metrics related to customer success, such as customer satisfaction scores, renewal rates, and upsell revenue.
∎ Onboarding: Help new customers to get started with the product or service, providing them with guidance on how to set up and configure the product, and helping them to understand how it can be used to meet their needs.
∎ Training: Provide training to customers on how to use the product effectively. This may involve creating training materials, running training sessions, or conducting webinars.
∎ Support: Respond to customer questions and requests for help, either by phone, email, or chat. This may involve troubleshooting technical issues or providing guidance on how to use certain features of the product.
∎ Customer Feedback: Gather feedback from customers and relay it back to the product development team. This can help to inform product roadmap decisions and ensure that the product is meeting the needs of its customers.
∎ Renewals and Upsells: Work to ensure that customers renew their subscriptions and identify opportunities for upselling or cross-selling additional products or services.
∎ Collaboration: Work closely with internal teams, including product development, customer service, and sales teams, to ensure that customers receive the support they need.
∎ Process Improvements: Identify areas for process improvement within the onboarding process and work with internal teams to implement changes.
Additional Requirements:
∎ Age 18 to 50 years
∎ Excellent communication, interpersonal, leadership and problem-solving skills.
∎ Ability to work independently and as part of a team.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Profit share
∎ Salary Review: Half Yearly
∎ Festival Bonus: 1
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Apr 2023
Company Information:
∎ 4 Mar 2023
∎ Remote Kitchen
∎ Address : 200-13571 Commerce Pkwy, Richmond, BC, Canada
∎ Web : https://www.hiremotekitchen.com
∎ Business : Remote kitchen is a Saas(software as a service) company to empower each restaurant to be able to accomplish the digitalization transformation. If the restaurant doesn`t have any presence on any food delivery platform, Remote Kitchen will help you to show up on the food delivery platform at our own cost and gain more orders online. If the restaurant is already registered on some food delivery platform, we can still help you to have more than one virtual brand in the same food delivery platform to gain more exposure. We don’t charge any service fee from our partners because we believe in our partner restaurants’ power to represent their communities and provide delicious, eclectic meals to their ever-ravenous customers at scale.
Category: Customer Support/Call Centre
: Please email your resume and cover letter with "Customer Success Manager" as the subject of your mail.
Deadline Expired on 3rd Apr 2023
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