Customer Service Officer (CSO)
Job Description
Title: Customer Service Officer (CSO)
Company Name: Bhalogari.com
Vacancy: 2
Job Location: Dhaka (Tejgaon Industrial Area)
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Call Center
Experience Requirements:
∎ At most 1 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Maintain online communication including social media. Such as answering queries on FB/Instagram/YouTube (Inbox, Comments).
∎ Answering incoming calls from customers and ensure instant customer satisfaction on product query
∎ Respond to customer inquiries regarding product quality, complaints and feedbacks
∎ Responsible for making outbound and follow-up calls
∎ Performing phone survey when required
∎ Obtaining client information, managing and updating customer database about the status of each customer
∎ Develop weekly report on-Customer Queries, Insights, Feedback, Service Requests etc.
∎ Maintaining high standard of call quality as per the requirement of the organization
∎ Handle critical customers with effective and gentle communication skill
Additional Requirements:
∎ Age 18 to 23 years
∎ Only females are allowed to apply
∎ Skill Requirement:
∎ Proficient in English and Bangla
∎ Candidate must have computer Literacy-Proficient in MS EXCEL, MS WORD, Email and Text messaging
∎ Mandatory familiarity with Facebook, Instagram messaging and YouTube query management
∎ **Candidate must not be employed in any other organization
∎ The applicants should have experience in the following area(s):
∎ Call Center, Customer Service
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Oct 2021
Company Information:
∎ 16 Sep 2021
∎ Bhalogari.com
∎ Address : 160 Tejgaon I/A, kunipara, happy homes goli. Dhaka -1208
∎ Web : bhalogari.com
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 1st Oct 2021
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