Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Quazi Enterprises Limited

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Graduation in any discipline

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, Customer Support through Phone

Job Responsibilities:
∎ First point of contacts for any product, promotional offer, distribution, delivery, internal/external customers’ query.
∎ Serves customers by providing product and service information and resolving product and service related queries.
∎ Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
∎ Maintains customer records by updating account information.
∎ Prepares product or service reports by collecting and analyzing customer information.
∎ Attend different queries of Modern Trade as well as institutional sales business.
∎ Always remain updated about different promotional offers, price information, brand activities and other information required to answer any queries of customers.
∎ Conduct different market surveys as per requirement of the business.
∎ Any other assignments as advised by the management.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Jun 2021

Company Information:
∎ 3 Jun 2021
∎ Quazi Enterprises Limited
∎ Address : B-52, Kemal Ataturk Avenue, Banani, Dhaka.
∎ Web : www.quazienterprises.com
∎ Business : Quazi Enterprises Limited (QEL) is one of the leading consumer product manufacturers and distributors having the diversified business activities from its inception of the year 2000. The driving force at Quazi Enterprises Limited is to understand profound changes in product technology and consumer needs to make our brands the way consumer desires them to be. It is our endeavor to give superior brand experience and most superior value for consumers.Efficient capital structure, cutting edge technology, operational discipline and a widespread distribution network have together attributed to enhance QEL and enabled the organization to deliver value to consumers. We take much pride in fostering an inspiring workplace with an agile and high performance culture to attract, develop and retain the best talents.
Group info: In the year 1965 the single entrepreneurship business house named Auto Equipment, the flagship enterprise, started toddling in the business arena with agriculture related business. At present it is a multi-disciplinary business conglomerate engaged in Distribution and Manufacturing type of business under a single umbrella named Group QA with staff strength of around 6000 people. We have at our credit a successful track-record of dealing in crop protection chemicals, agricultural hybrid seeds, automotive spares and accessories, engineering tools and equipment, readymade garments and consumer items.

Category: Customer Support/Call Centre