Job Description
Title: Customer Service Executive For an Ecommerce Platform
Company Name: 1 & 9 Apparel Creator Ltd.
Vacancy: 10
Job Location: Dhaka (Mirpur 1)
Employment Status: Full-time
Educational Requirements:
∎ HSC
∎ Skills Required: Customer Care, Customer Service, Customer Support through Phone, Marketing, Online sales, Sales Marketing, Social Media Marketing
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Care, Customer Relationship Management, Customer satisfaction survey, Customer Service, Customer support Service, Customer Support through Phone, Face-to-Face Customer Support, Tele Marketing, telesales
∎ The applicants should have experience in the following business area(s):
Retail Store, Buying House, Garments, Boutique/ Fashion, Call Center, E-commerce
Job Responsibilities:
∎ Facebook and Social Media Support: Respond promptly and effectively to customer inquiries and order-related concerns received through Facebook and other social media channels. Demonstrate professionalism, empathy, and excellent communication skills while addressing customer issues and resolving them in a timely manner.
∎ Order Processing and Tracking: Assist customers with placing orders, verifying order details, and providing accurate information about order status and shipment tracking. Collaborate with internal teams to ensure smooth order fulfillment and timely delivery.
∎ Product Knowledge and Expertise: Develop a comprehensive understanding of the products offered by 1 & 9 Apparel Creator Ltd. and 19Bay Industries Ltd. Stay up-to-date with product features, pricing, promotions, and any updates or changes. Provide customers with detailed product information, assist with product selection, and offer recommendations as needed.
∎ Troubleshooting and Issue Resolution: Troubleshoot and resolve customer issues related to order discrepancies, product defects, shipping delays, or any other concerns. Coordinate with relevant teams, such as logistics or quality assurance, to ensure prompt resolution and customer satisfaction.
∎ Customer Engagement and Retention: Engage proactively with customers, build strong relationships, and foster customer loyalty. Continuously strive to exceed customer expectations by providing personalized assistance, addressing feedback, and offering solutions to enhance the overall shopping experience.
∎ Data Management and Reporting: Maintain accurate and detailed records of customer interactions, inquiries, and resolutions using the company's CRM system. Provide regular reports on customer feedback, trends, and recurring issues to help drive improvements in our products and services.
Additional Requirements:
∎ Age 20 to 40 years
∎ Both males and females are allowed to apply
∎ Previous experience in a customer service role, preferably in an e-commerce or social media environment.
∎ Proficiency in handling customer inquiries and resolving issues through Facebook and other social media platforms.
∎ Excellent verbal and written communication skills, with a strong command of the English language. Additional language proficiency is a plus.
∎ Strong problem-solving abilities and the ability to handle challenging customer situations with tact and diplomacy.
∎ Familiarity with order management systems, CRM tools, and social media platforms.
∎ Exceptional interpersonal skills and a customer-centric approach.
∎ Flexibility to work in shifts, including weekends and holidays, to ensure 24/7 customer support coverage.
Salary:
∎ Tk. 10000 - 15000 (Monthly)
∎ Salary will be reviewed in every 6 month based on performance.
Mobile bill, Pension policy, Tour allowance, Credit card, Medical allowance, Performance bonus, Profit share
Salary Review: Half Yearly
Festival Bonus: 2 (Yearly)
Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Aug 2023
Company Information:
∎ 5 Jul 2023
∎ 1 & 9 Apparel Creator Ltd.
∎ Address : Baghdad Shopping Complex (11th floor, Lift-10), Plot: Shi-1, Shi-1/Ka, Street No: 1, Section: 1, Mirpur, Dhaka-1216.
∎ Web : www.1and9apparel.com
∎ Business : 1 & 9 Apparel Creator Ltd, we are the Clothing Manufacturer & Buying Agent permitted by The Registrar of Joint Stock Companies and Firms (RJSC) Bangladesh and Bangladesh bank [Company Reg. No. C-129828]. We are the 100% Export Oriented Ready made Garments Manufacturer of all types of Knit, Woven and Sweater products.
We export all types of high-quality custom made, private label 100% quality controlled ready-made garments to more than 20 countries all over the world including USA, UK, Canada, Australia, Kuwait, Saudi Arabia, Bulgaria, Kosovo, Germany, Netherland, Poland, Russia, and most of European Countries. We have 20000 sqft swing floor factory capacity with 600 energetic men power. We have a strong merchandising team and high-profile QA department to take full liabilities for our confirmed orders and meet the standard quality as per buyer requirements.
Category: Customer Support/Call Centre
: please apply if you can do immediate join
