Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: BDSHOP.com
Vacancy: 03
Job Location: Dhaka (Dhanmondi)
Employment Status: Full-time
Educational Requirements:
∎ Graduate in any Discipline
∎ Engineering Background will get top priority.
∎ (Qualifications can be relaxed for exceptional candidates)
Job Context:
∎ If you are HONEST, Smart & Passionate about Customer Support for the eCommerce industry and want to build your career with a long-term vision- you are most welcome to our team.
∎ Working with any leading eCommerce company will get preference
∎ The candidate will be responsible for delivering a top Level of service to inbound and outbound interactions across various channels. E.g. Telephone, email, Live Chat, social media etc.
∎ You will have to learn and do teamwork everyday basis for new products and technologies.
Job Responsibilities:
∎ Must be fluent in English and Bengali for both verbal & written Communication.
∎ Should be keen to learn and study about new products & Latest Technology (Everyday Task)
∎ Must maintain good relation and environment to work as a team
∎ Learn and share knowledge & Experience with other team members to achieve the company's goal
∎ Manage Large amounts of inbound and outbound calls in a timely manner
∎ Ability to multi-task, set priorities and manage time effectively
∎ Willing to Product Presentation (Face-to-Face) & Direct Sale to the Customer at the office
∎ Must be fluent in the computer and other office equipment & tools
∎ Comfortable with the Camera, Video, Facebook Live or other events will get extra benefits.
∎ Strong Technical skills with Engineering Background will get extra benefit.
∎ Office Time will be 9 hours and with 1 weekly day off.
Additional Requirements:
∎ Age 19 to 30 years
∎ Both males and females are allowed to apply
∎ Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Call Centre Supervision/ Management, Online (web/ e-mail) Support
∎ Computer Hardware/Network Companies, E-commerce, Film Production, Professional Photographers, Web Media/Blog
Salary: Tk. 10000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ 2 Festival Bonus, Monthly Target Achievement Intensive & other benefits will be offered to the successful candidates as per the Company policy.
Application Deadline: June 21, 2019
Company Information:
∎ BDSHOP.com
∎ Address : Office: 1104, Level- 11, Multiplan Center (ECS)
∎ Web : www.bdshop.com
∎ Business : BDSHOP.com is a leading eCommerce company in Bangladesh. This is an e-commerce adventure of BDSP IT and it`s operating with few professional dream has driven team members. We are trying to do all the things a little bit differently to make the Online Shopping echo-system in Bangladesh better. If you are passionate about eCommerce and want to scale it up to the next level- you are most welcome to our team.
Category: Customer Support/Call Centre
Read Before Apply: ***If you are a student or if you have a plan to study in future- Please, DO NOT Apply for this Job***Please read the Job posting 2 times and visit our website (www.bdshop.com) to have initial ideas on what you will have to deal with and Only Apply if you think you can take the challenge.
