Customer Care Representative
Job Description
Title: Customer Care Representative
Company Name: PROSTUT BANGLADESH LIMITED
Vacancy: 4
Job Location: Dhaka (Mohammadpur)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ SSC, Dakhil (Madrasah), SSC (Vocational)
Job Responsibilities:
∎ Manage large amounts of incoming phone calls
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
∎ Take the extra mile to engage customers
∎ Requirements and skills
∎ Proven customer support experience or experience as a Client Service Representative
∎ Track record of over-achieving quota
∎ Strong phone contact handling skills and active listening
∎ Familiarity with CRM systems and practices
∎ Customer orientation and ability to adapt/respond to different types of characters
∎ Excellent communication and presentation skills
∎ Ability to multi-task, prioritize, and manage time effectively
Additional Requirements:
∎ Age 20 to 40 years
∎ Both males and females are allowed to apply
Salary: Tk. 8000 - 16000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Jun 2023
Company Information:
∎ 13 May 2023
∎ PROSTUT BANGLADESH LIMITED
∎ Address : 18, Unity Tower, Block: B, Road: 09, Bochila City Developers, Mohammadpur, Dhaka, Bangladesh.
∎ Web : https://prostut.com/
Category: Customer Support/Call Centre
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