Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: EDUAID
Vacancy: 02
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Front Desk, Front Desk Management, Receptionist/ Front Desk
Job Responsibilities:
∎ Overall management of the Front Desk Office.
∎ Welcome all clients, visitors, and guests into the front office in a professional manner.
∎ Communicate with clients, visitors, and guests to identify their needs, record it, reply with utmost care and forward to the relevant team.
∎ Ensure the Front Desk area is properly maintained with a view of the image of the company.
∎ To be responsible for receiving phone calls, emails, letters, messages, documents, and dispatch them to concerned authority by keeping records.
∎ Ensure all other systems are in place and well- functioning, e.g., Management of Intercom, PABX, Internet, etc.
∎ Regularly checking, replying and forwarding to client emails & social media engagements to relevant teams.
∎ Ensure customer satisfaction to the highest level.
∎ Maintain records and other documentation.
∎ Daily and monthly report of customer care.
∎ Cooperate with colleagues and ensure fast support to customers.
∎ Maintain good relationship with valuable customers.
Additional Requirements:
∎ Age at least 23 years
∎ Both males and females are allowed to apply
∎ Proven work experience as a Customer Care executive/Receptionist/Front Office Representative or similar role
∎ Proficiency in Microsoft Office Suite, Google products, social media and other IT tools
∎ Professional attitude and appearance
∎ Solid English in written and verbal communication skills
∎ Ability to take initiatives, to be resourceful and proactive when issues arise
∎ Excellent organizational skills
∎ Multitasking and time-management skills, with the ability to prioritize & execute tasks
∎ Customer care attitude
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Jan 2022
Company Information:
∎ 6 Dec 2021
∎ EDUAID
∎ Address : Dhanmondi Office : House: 66A-B/1, Road: 8/A, 1st Floor, Dhanmondi-1209 ,
Gulshan Office : Plot 6, Suite D4, Level 4, Gulshan 1, Dhaka 1212
∎ Web : www.eduaid.net
∎ Business : eduaid is a specialist immigration law firm, which is recognized by the immigration authorities of both Australia and New Zealand. eduaid was established in 2000 in Sydney and spread out offices in Melbourne, Doha, and South Asia.
eduaid has been assisting professionals, business personnel, and students with immigration advice and visa application services.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 4th Jan 2022
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