Client Relationship Manager (NIGHT SHIFT)

Job Description

Title: Client Relationship Manager (NIGHT SHIFT)

Company Name: Essential Infotech

Vacancy: 2

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ O Level, A Level

Job Responsibilities:
∎ Please do not apply if you cannot work in the night shift and holidays.
∎ Primary job responsibility will be to deliver an error free quality product aligned with the process.
∎ Providing quality and smooth output within the deadline coordinate with the client to identify project scope, budget and timeline, successful implementation of project and operational requirements.
∎ Determine accountability for specific implementation, and work with Production Lead to ensure that appropriate resources are assigned to meet the deadlines.
∎ Provide management and stakeholders with regular updates on processing status, issues and deliverable dates.
∎ Perform any other operational task assigned by the supervisor/higher authority.

Additional Requirements:
∎ Age 20 to 35 years
∎ Call center experience will be a plus point.
∎ Please do not apply if you cannot work in night shift and holidays.
∎ Fluency in speaking and writing in English is a must.
∎ Able to communicate independently with foreign customer over phone and email.
∎ Able to communicate with each client in a professional manner 'directly aligned with the clients thought leadership and content platform.
∎ Required Computer Skills: Computer Usage, High level of fluency in MS Word, MS Excel, with knowledge of other MS Office programs.
∎ Must be available to work at night per company requirement.
∎ Typing speed: English: Minimum 20wpm.
∎ Honest, dedicated and hard working.
∎ Self-motivated hard working team player and able to work under pressure.
∎ Candidates having frequent job switching tendency need not to apply.
∎ Have to be mentally strong as well as confident for performing this Job.
∎ Must be available to work during the holidays.

Salary: Tk. 15000 - 20000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 30 Jun 2021

Company Information:
∎ 13 Jun 2021
∎ Essential Infotech
∎ Address : House#12, Garib-e-Newaz Avenue, Sector#13, Dhaka 1230
∎ Web : https://essential-infotech.com
∎ Business : Essential Infotech is a BPO company working for United States of America

Category: Customer Support/Call Centre

: **MUST BE FLUENT IN ENGLISH LANGUAGE****Please do not apply if you cannot work in the night shift and holidays**