Job Description
Title: Client & Care Coordination Executive
Company Name: Aman Group of Companies
Vacancy: 01
Age: 25 to 35 years
Location: Dhaka
Salary: Tk. 20000 - 25000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Healthcare Startup
Published: 20 Feb 2025
Education:
∎ Bachelor of Business Administration (BBA)
∎ Bachelor’s degree in Business Administration, Healthcare Management, Social Work, or a related field.
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ 1-2 years of experience in sales, healthcare services, client relationship management, or caregiving coordination.
∎ Strong communication and interpersonal skills to engage with clients and caregivers.
∎ Excellent problem-solving and conflict-resolution abilities.
∎ Ability to manage multiple tasks efficiently and handle urgent client needs.
∎ Proficiency in Microsoft Office (Word, Excel), and documentation processes.
∎ Prior experience in healthcare, or service-oriented businesses is a plus.
∎ Willingness to travel for client visits and assessments.
∎ Ability to work flexible hoursPassionate about improving healthcare and caregiving services.
∎ Education & Experience:
∎ Skills & Competencies:
∎ Other Requirements:
Responsibilities & Context:
∎ Follow up with potential clients (individual families and corporate clients) to convert leads into sales.
∎ Present AYAT Care’s caregiving, nursing, and nanny services to prospective clients.
∎ Maintain a structured database of leads, inquiries, and follow-ups in the CRM system.
∎ Understand the client’s needs and provide expert counseling on appropriate care solutions.
∎ Guide families through AYAT Care’s service options and help them select the best home healthcare, elderly care, or childcare solution.
∎ Assist clients in navigating healthcare concerns and ensuring a seamless onboarding experience.
∎ Conduct home visits to assess clients’ care needs and ensure proper service alignment.
∎ Perform quality check visits to monitor caregiver performance and client satisfaction.
∎ Onboard healthcare professionals (caregivers/nannies/nurses) at client locations and ensure smooth service initiation.
∎ Oversee and coordinate healthcare professionals (caregivers, nurses, nannies) assigned to clients.
∎ Provide guidance, support, and performance monitoring for caregivers on duty.
∎ Ensure compliance with AYAT Care’s service quality standards and protocols.
∎ Collect, document, and address client and caregiver feedback, concerns, and complaints.
∎ Work closely with the operations and quality assurance teams to resolve service-related issues.
∎ Maintain high client satisfaction levels by ensuring effective problem resolution.
∎ Maintain accurate records of client assessments, service agreements, and feedback.
∎ Prepare and update service reports, client history, and caregiver performance logs.
∎ Ensure compliance with all healthcare and documentation protocols.
∎ 1. Sales & Lead Management (B2B/B2C):
∎ 2. Client Counseling & Care Planning:
∎ 3. Home Visits, Assessments & Quality Assurance:
∎ 4. Caregiver & Health Professional Management:
∎ 5. Client & Caregiver Feedback Management:
∎ 6. Service Documentation & Reporting:
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Target-based incentive.
∎ Others as per Policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Aman Group of Companies
∎ Corporate Office: Taher Tower, 5th Floor, Plot-10, Gulshan North Circle, Gulshan-2, Dhaka-1212.
∎ http://www.amangroup-bd.com/
Address::
∎ Corporate Office: Taher Tower, 5th Floor, Plot-10, Gulshan North Circle, Gulshan-2, Dhaka-1212.
∎ http://www.amangroup-bd.com/
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Mar 2025
Category: Customer Support/Call Centre
