Call Centre Team leader

Job Description

Title: Call Centre Team leader

Company Name: A Reputed Group of Companies

Vacancy: Not specific

Job Location: Chattogram (Chattogram Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Context:
∎ Call Centre Team Leaders should have the enviable task of trying to improve the performance of each individual employee to help meet the organisation’s goals and complete a range of administration and management tasks.
∎ Job Location : Chattogram, Baizid Bostami Road

Job Responsibilities:
∎ Conducting training sessions for call centre executives to improve their skills and learn new processes.
∎ Monitoring call center activity to identify opportunities for improvement or resolve problems in real time
∎ Developing and implementing new training programs as needed to support department goals
∎ Managing employee performance, including conducting performance evaluations and providing feedback to employees
∎ Managing work schedules and overtime hours for the team, making sure that all shifts are covered
∎ Call analysis and plan for process betterment
∎ Maintain the daily inbound and outbound and sales call targeted by the teams

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Must have good communication skills in Bangla and English with a proper accent
∎ Good reading and writing skills in both Bangla and English
∎ Applicants have to be smart, energetic and have good communication skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Excellent Communication skills with customers
∎ Analytic skill and the working ability for team development

Salary: Negotiable

Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Other admissible benefit offered by the company as per policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Oct 2022

Company Information:
∎ 16 Oct 2022
∎ A Reputed Group of Companies

Category: Customer Support/Call Centre

: Young, energetic & dynamic qualified interested candidates having the above qualifications & experience are invited to join our dynamic team.Only short-listed candidates will be called for an interview.Any direct or indirect persuasion will be treated as a disqualification for the candidate